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SPRINGFIELD
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Contact Us
Springfield landlines: Dial
311
Phone 311: 413-736-3111
Email 311@ springfieldcityhall.com
311 Request/Track online
Animal Control: 413-781-1484
Library Contacts
Library: 413-263-6828
Police/Fire Text-a-Tip (anonymous)
Police/Fire Text-a-Tip (anonymous)
Police/Fire Text-a-Tip (anonymous)
Police non-emergency: 413-787-6302
Resident Alert System
School Dept. Contacts
School Dept. phone: 413-787-7100
Website Problems
Utilities: Electric
Utilities: Gas
Utilities: Street Lights
Utilities: Water & Sewer
More City Contact Information >
I Want To ...
Get to Know Springfield
Pay City Taxes, Fees & Parking Tickets
Attend Public Meetings
Apply for a Permit
Be a Good Neighbor
Bid on City Contracts
Get a Birth Certificate
Buy a Home
Buy City-Owned Property
Do Business in Springfield
Certify My Small Business
Download Forms & Applications
Find City Offices
Hold a Tag Sale
License a Dog
Look up my Tax Payment History
Look up Property Info
Map a Parcel
Register to Vote
Report a Code Violation
Schedule Bulk Pickup
Schedule a Building Inspection
Submit a Service Request
Work for the City of Springfield
Info & Answers
Auto Excise Tax FAQ
Business Certificates
Calendar
City Budget
Consumer Complaints
Code Violations & Building Permits
Community Services
Emergency Preparedness
Employee Information
Excise Tax FAQ
Forms & Applications
Fraud Hotline
GIS Maps
License Commission
Living in Springfield
Map of City Offices
Neighborhood Councils
Ordinance Guide
Parking Bans
Permits & Inspections
Police Arrest Logs
Procurement Process
Property Assessment
Public Records
Real Estate Tax FAQ
Street Services
Tax Payment History
Tax Questions
Things to Do
Trash Pickup
Trash Fee FAQ
Vital Records
Voting
Departments
311
Admin. & Finance
Animal Control
Boards & Commissions
City Clerk
City Council
Code Enforcement
Community Development
Conservation
Consumer Information
Disabled Citizens
Disaster Recovery
DPW - Public Works
Elder Affairs
Elections
Employment
Fire
Health & Human Services
Housing
Human Resources
Internal Audit
Law
Libraries
Mayor's Office
Parking Authority
Parks & Recreation
Permits & Inspections
Planning & Eco/Dev
Police
Procurement
Retirement
Schools
Veterans Services
More >
Contact Us
Springfield landlines: Dial
311
Phone 311: 413-736-3111
Email 311@ springfieldcityhall.com
311 Request/Track online
Animal Control: 413-781-1484
Library Contacts
Library: 413-263-6828
Police/Fire Text-a-Tip (anonymous)
Police/Fire Text-a-Tip (anonymous)
Police/Fire Text-a-Tip (anonymous)
Police non-emergency: 413-787-6302
Resident Alert System
School Dept. Contacts
School Dept. phone: 413-787-7100
Website Problems
Utilities: Electric
Utilities: Gas
Utilities: Street Lights
Utilities: Water & Sewer
More City Contact Information >
Department of Public Works (DPW)
Traffic Alerts
Safe Streets and Roads for All (SS4A)
Safety Action Plan
Contact DPW
DPW Projects
DPW Projects Map
Birnie Av /Gerena School
St. James Ave @ St James Blvd. and Carew
Cottage St and Berkshire Ave
Completed Projects
Central St
Berkshire Ave. & Bay St.
Marble St
Six Corners
Island Pond Rd at Roosevelt Ave
North End and Brightwood Ave
Projects in Design Phase >
McKnight Community Trail
Highland Division Trail
"The X"
Traffic Commission
Storm Water
Street & Traffic Services
Sign Maintenance
Street Lighting/Traffic Signals
Snow & Ice
Parking Bans
Street Sweeping
Maintenance
Bulk Pickup
Municipal Trash Service Information
Pay My Trash Bill
Trash Fee FAQ
I thought the trash fee was invalidated by the court.
I thought the trash fee was invalidated by State legislation.
Is this a permanent fee?
How much is the trash fee?
Will this fee increase in the future?
Are there discounts from the fee?
When will I get the new bill?
When are the bills due?
What happens if I pay late?
What happens if I don't pay the fee?
Why did the City take my trash bin away?
How can I pay for this fee?
Can I re-join the city trash program after I leave it?
The number of containers on my trash fee bill is incorrect.
I did not receive credit for the return of additional container(s).
I only received the discount on one (1) container.
I do not have city trash service at my property.
The name of the owner on the bill is incorrect.
Can I have the trash bill sent to a third party, who is not the primary owner?
The service location on the bill is incorrect.
The mailing address on the bill is incorrect.
When will my bill be adjusted?
My payment did not show on the bill.
Can I schedule the trash fee payment through an automated debit to my bank?
Can I add the trash fee payment to my bank's existing real estate escrow account?
Do I have to pay the trash fee if my property is vacant?
Can I return any unwanted or unused containers?
Can I get a prorated bill?
Do I have to pay the trash fee if I live in a condominium or mobile home?
Will I be billed for containers assigned to my property, even if they are missing?
Can I deduct this fee from my taxes?
Who is responsible for paying the trash fee?
Do I have to pay if I have private trash collection?
Do I have to pay the fee if I rent?
Do I have to pay for recycled items?
Does the fee include disposal of bulky items?
Will this fee change the way the trash is collected?
How can I report a problem with my bill?
How can I get more information?
Can I pay the trash fee quarterly or set up a payment plan?
Mayor Sarno's Message
Ask a Trash Fee Question
Engineering
2015 Paving List
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MS4
Rules of the Road
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Información en español
"What not to Recycle"
Single Stream Recycling
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Single Stream FAQ
2025-2026 Collection Calendar
Yard Waste
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Technology inside the DPW
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Street & Trench Permits
Permits Issued by DPW
DPW Index
Department of Public Works (DPW)
70 Tapley Street (
map
)
Springfield, MA 01104
M-F 7 a.m. - 3 p.m.
Phone: 311 or (413)736-3111
Department of Public Works
»
DPW Projects
»
Projects in Design Phase
McKnight Community Trail
Highland Division Trail
The "X"
Page last updated: Thursday, December 4, 2025 08:59 am