Contact Info
Request Services, Report Problems, Ask Questions
The City of Springfield 311 system is your single point of contact for most City departments. Whether you need to schedule a bulk pickup or have a question about your trash fee, operators are standing by:
311 Call Center
Mon-Fri 7:00 a.m. - 4:00 p.m.
Phone: 311 or 413-736-3111
TTY: relay to 413-736-3111
Email: 311@SpringfieldCityHall.com
311's online tools are available 24/7
Online: Springfield Service Request Center
Mobile app for iPhone or Android: SPRINGFIELD 311
Find city departments on Facebook
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Department Contact Info
If the City Department you are looking for is not listed, or you are not sure what department you need, start with our 311 Call Center by dialing 3-1-1 from any landline in the City or calling 413-736-3111.
Department | Phone Number | Email Address OR Website |
311 Call Center | 413-736-3111 | |
Submit a Service Request to 311 Online |
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Assessor’s Office | 413-736-3111 |
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Animal Control | 413-781-1484 | info@tjoconnoradoptioncenter.com |
Building Dept./Code Enforcement
| 413-787-6031 413-736-3111 |
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City Clerk | 413-736-3111 |
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Capital Asset Construction | 413-787-6445 |
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Collector/Treasurer | 413-736-3111 |
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Pay Current Fiscal Year Springfield Taxes and Fees |
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Pay Delinquent Springfield Taxes and Fees |
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Pay Springfield Police Department Ordinance Tickets |
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Pay Springfield Parking Tickets online |
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Office of Community Development | 413-787-6500 |
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City Comptroller | 413-736-3111 |
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Mayor’s Office of Consumer Information | 413-787-6437 | moci@springfieldcityhall.com |
DPW (Dept. of Public Works):
| 413-736-3111 |
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DPW Excavation & Occupancy Permits | 413-787-6584 | dpwpermits@springfieldcityhall.com |
Traffic Commission and Board of Public Work Issues | 413-784-4891 | hvelez@springfieldcityhall.com |
Site Plan Reviews | 413-784-4884 | akrar@springfieldcityhall.com |
DPW Contracts | 413-750-2728 | pmerrill@springfieldcityhall.com |
Other DPW Questions | 413-787-6474 |
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Planning and Economic Development | 413-787-6020 | tmathews@springfieldcityhall.com |
Elder Affairs | 413-787-6785 |
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Elections Office | 413-787-6190 | |
Non-Emergency Fire Department Matters | 413-787-6411 |
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Health and Human Services | 413-787-6741 | |
Office of Housing | 413-787-6500 |
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Mayor’s Office | 413-787-6100 |
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Springfield Parking Authority | 413-273-8440 | |
Executive Parking | 413-731-0006 |
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Pay Springfield Parking Tickets online |
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Park Department | 413-787-6461 |
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Police Department
If you are not able to find your desired department or service, please call Records at 787-6363 or the Watch Commander at 787-6325. |
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Office of Procurement | 413-787-6284 |
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School Department | 413-787-7100 | |
Veteran’s Services | 413-787-6141 |
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Pay City Taxes, Tickets & Fees
Current and past-due City taxes and fees may be paid by mail or in person at the Collector/Treasurer's Office:
City Hall
36 Court Street
Room 112
Springfield, MA 01103
M, Tu, W, F: 8:30 am - 4 pm
Thursday: 8:30 am - 6 pm
Have questions about a tax bill? Please use this online form to request help.
Taxes, fees and tickets can also be paid online.
Register to Vote
The Elections Office is open Monday - Friday 9 a.m.- 4 p.m. --- here's how to register to vote.
City Hall, Room 8
36 Court Street
Springfield, MA 01103
Phone: 413-787-6190
If you have registered to vote in the past, but are not sure if your registration is still active, you can check your Massachusetts voter status online
Request Vital Records
The City Clerk's Office maintains birth, marriage and death records for City residents, issues dog licenses, business certificates and permits for tag sales and raffles, and sells stickers for bulk pickup.
36 Court Street
Room 123
Springfield, MA 01103
413-787-6094
M, Tu, W, F: 8:30 am - 4 pm
Thursday: 8:30 am - 6 pm
You may order a certified copy of a birth, death or marriage record online using your credit card through VitalChek Network Inc.
Apply for City Permits
Report a Code Violation
Please use this form to report a code violation in your neighborhood such as rubbish, overgrowth, abandoned vehicles, illegal business activity, etc.
To check whether a violation has been reported, check the status of an open case, or find out whether a building permit has been issued, please use our Code Enforcement portal - you do not need a login to lookup enforcement cases or permits.
Report Crime Anonymously with Text-A-Tip
To send an anonymous crime tip from any text-enabled phone:
TO: CRIMES (274637)
MESSAGE: SOLVE
Type in your crime tip, and be sure to include the city/town in which in the information is relevant
PRESS SEND
iOS/iPhone: click to Text-a-Tip
Android phone: click to Text-a-Tip
Health and Human Services
Request Public Information
The Records Access Officer for the City of Springfield is the City Clerk. If you have any questions about requesting public information please contact 413-787-6443. Many public records may be accessed through this website.
Website Problems
Contact the City of Springfield Website Administrator to report problems using the City of Springfield website.
Other Agencies
Registry of Deeds (Hampden County)
Property records are held by the Hampden County Registry of Deeds
50 State Street, Springfield, MA 01103
413-755-1722
413-731-8190
Springfield District Court
Springfield District Court
50 State St., P.O. Box 2421, Springfield, MA 01102
Clerk’s Office & Probation Department (413) 748-8600
TTY (413) 827-9315
Springfield Housing Court
37 Elm Street, P.O. Box 559, Springfield, MA 01102
Clerk's Office and Housing Specialist Department (413) 748-7838
Contact Local Public Utilities
The City of Springfield government does not provide or control public utilities like gas and electric. Links to these websites are provided as a service to residents:
Public Transportation
Union Station Multi-modal Transportation Center
5 Frank B. Murray Street
Springfield, MA 01103
(413) 471-3397
map link
Service Includes:
- PVTA - local bus service for Hampden and Hampshire counties
- Peter Pan Buslines - regional and interstate bus service
- Amtrak - national train service
