Working in Cooperation with the Massachusetts Attorney General's Office

Click here for Attorney General's Office Multilingual Resources

City Hall, Room 315
Tel: (413) 787-6437 - TTY: (413) 787-6154 
Fax: (413) 787-7781
E-mail: moci@springfieldcityhall.com

The Mayor’s Office of Consumer Information (“MOCI”) is a Local Consumer Program (LCP) funded by and working in cooperation with the Massachusetts Office of the Attorney General  to help consumers resolve complaints who otherwise have to seek legal recourse through the court system. It serves residents of the City of Springfield and its surrounding cities and towns throughout Hampden County, as well as parts of Worcester County. The MOCI cannot guarantee the outcome of a complaint but ensures that it will, with the cooperation of both parties, aim to effectively provide consumer advocacy assistance in hopes of reaching an amicable resolution. 

Since 2000 MOCI has handled tens of thousands of complaints, advocated for consumers, and successfully recovered over millions of dollars for them in the form of a refund or credit. It has held hundreds of community outreach events throughout its serving community.

The MOCI's services are provided throughout Hampden County, and the following Worcester County cities and towns*: Brookfield, Charlton, Dudley, East Brookfield, Holland, North Brookfield, Oxford, Southbridge, Spencer, Sturbridge, Tolland, Wales, Warren, Webster, and West Brookfield.

Spanish-speaking staff is available. 

The MOCI staff will educate consumers on their rights in many consumer-related areas and has an array of brochures readily available. Some of the areas the MOCI can assist with are:

• Lemon Laws
• Home Improvement
• Debt Collection
• Retail Rights
• Credit
• Auto Repair
• Landlord/Tenant Rights

To learn of your consumer rights, seek advice on how to resolve your dispute, or to request consumer assistance, call (413) 787-6437. 

TO FILE A COMPLAINT

NOTE: Consumer complaints are completely online in a centralized computer system at the Massachusetts Attorney General's Office (AGO) to bring to their attention any potential trends of unfair and deceptive business practices in our serving jurisdiction.

COMPLAINT FORM: File a formal Complaint with the MA AGO.

However if you need to request a printed version of the complaint form, or wish to speak with a case specialist before filing one, you may reach a Case Specialist at 787-6437, Monday through Friday from 9am to 4pm.

CONSUMER RESOURCES:

Are you facing foreclosure? The MA Attorney General's Office may be able to help: Mortgage Lending and Foreclosures

For additional consumer protection information (Lemon laws and home improvement) visit: Massachusetts Office of Consumer Affairs & Business Regulation

Identity theft is the fastest growing crime in America.  Learn how to deter, detect and defend against it, visit: Federal Trade Commission: Identity Theft

Did you know that you are entitled to a free annual copy of your three credit reports, with no strings attached?  When requesting your credit reports, be sure not to use a public computer or Wi-Fi and allow at least 20 minutes for the process. Securely request your free credit reports from Annual Credit Report.

Are you feeling overwhelmed with pre-approved credit card offers in your mailbox? Did you know that they put you at risk of identity theft if they end up in the wrong hands? To stop receiving pre-approved credit card offers, click here: Opt-Out of pre-approved credit card offers

Would you like to reduce the volume of junk mail in your mailbox? You can actually stop junk mail by simply requesting to opt-out: Stop Unsolicted Mail, Calls and Emails

To stop telemarketing calls to your home or mobile telephone, register at: National Do Not Call Registry

Are debt collectors harassing you at home or work?  Learn what you can do to stop the calls your consumer rights: Fair Debt Collection

There is accountability for predatory lending.  The CFPB will "Educate, Enforce and Study" consumer issues.  Visit their website at: Consumer Financial Protection Bureau

Before doing business with a merchant, you may want to first check its ratings and complaint history with the Better Business Bureau 

Elder scams and financial exploitation are on the rise. The U.S. Dept. of Justice launched Elder Justice, a website to help protect seniors