311 Citizen Service Center
For Non-Emergency services dial 311 from a Springfield-based landline or (413) 736-3111 from any other phone.
Representatives are available Monday - Friday from 7:00 AM - 4:00 PM.
For 24/7 service on the go, download our smartphone app for iPhone or Android devices, or use our Online Reporting and Tracking System.
What can Springfield 311 do for you?
311 can answer your questions and process your requests regarding:
- DPW Trash Services, including Trash, Recycling, Yard Waste, and Bulk Pick-Ups
- Winter Storm Clean Up and Plowing
- City-Owned Property Maintenance, including Forestry and Tree Trimming
- Reporting Code and Ordinance Violations
- City Taxes and Fees
- And much more!
If we are unable to answer your question or process your request, we’ll connect you with the department that can.
Tax Payment History
For Tax Payment History related to Real Estate, Motor Vehicle Excise, and Trash Fees please see Springfield Tax Info. From here you can see current and past amounts due as well as payment history.
Our Mission
The 311 Citizen Service Center's Mission is to:
- Provide the public with quick, easy, and responsive access to all Springfield government services.
- Provide high-quality customer service by answering questions and processing requests.
- Connect the public with the appropriate departments for more extensive questions and requests.
- Utilize reporting, data, and statistics to provide insight to improve City government processes, policies, and procedures.
