311 Call Center


Make a Service Request

In Springfield dial 3-1-1 for non-emergency city services, or (413) 736-3111 outside Springfield.

Operators are available weekdays 7:00 am to 4:00 pm, or use our online reporting and tracking system anytime. For 24/7 service on the go, download our smartphone app for iPhone or Android devices.

What can Springfield 3-1-1 do for you?

Request tree trimming, street plowing, bulk pickup, or just get your question answered about services from any City department.

Our Mission

The 3-1-1 Citizen Service Center's Mission is to:

  • Give the public responsive and easy access to all of Springfield's government services;
  • Maintain high-quality customer service levels.
  • Allow departments to focus and improve their processes and provide the residents of Springfield with a well managed and proficient government; and,
  • Provide thoughts for improving City government through accurate and consistent measurement of service delivery.

311 Smartphone App

Get Springfield 311 access 24/7 with our smartphone app, available for both iPhone and Android phones. Click on the icon above to download the right version for your device.

Page last updated:  Wednesday, April 17, 2024 10:01 am