311 Call Center
Make a Service Request
In Springfield dial 3-1-1 for non-emergency city services, or (413) 736-3111 outside Springfield.
Operators are available weekdays 7:00 am to 4:30 pm, or use our online reporting and tracking system anytime. For 24/7 service on the go, download our smartphone app for iPhone or Android devices.
What can Springfield 3-1-1 do for you?
Request tree trimming, street plowing, bulk pickup, or just get your question answered about services from any City department.
Our Mission
The 3-1-1 Citizen Service Center's Mission is to:
- Give the public responsive and easy access to all of Springfield's government services;
- Maintain high-quality customer service levels.
- Allow departments to focus and improve their processes and provide the residents of Springfield with a well managed and proficient government; and,
- Provide thoughts for improving City government through accurate and consistent measurement of service delivery.
