Living in Springfield

Good Neighbor Guide

The Good Neighbor Handbook outlines ordinances and other laws dealing with the quality of life issues in the City of Springfield. Together Ordinances have been summarized as simply as possible. we can make our city a better place to live and work!  Espanol: Manual del Buen Vecino

Request Services, Report Problems, Ask Questions

The City of Springfield 311 system is your single point of contact for most City departments. Whether you need to schedule a bulk pickup or have a question about your trash fee, operators are standing by: 

311 Call Center

Mon-Fri 7:00 a.m. - 4:00 p.m.
Phone: 311 or 413-736-3111
TTY: relay to 413-736-3111

311's online tools are available 24/7

Online: Springfield Service Request Center
Mobile app for iPhone or Android: SPRINGFIELD 311

Mayor’s Office of Consumer Information

The Mayor’s Office of Consumer Information, a local consumer program funded by the Massachusetts Attorney General’s Office will be there to provide free consumer pamphlets and brochures and answer consumer questions.  Consumer advocates will also assist consumers in obtaining their free credit reports and provide referrals to other agencies, if necessary. A Spanish-speaking representative will be available to assist. More >>

Energy Savings Programs for Residents

Springfield Partners for Community Action offers programs and assistance with home energy services and also helps households reduce their energy costs and increase their home’s energy efficiency. >>Visit the Springfield Partners website to learn more and apply. 

Single Stream Recycling Citywide

Residents with city rubbish service no longer have to sort their recyclable material into separate bins. All sorting is done at the facility, which means recycling has never been easierMore info >>

Report Crime Anonymously with Text-A-Tip

To send an anonymous crime tip from any text-enabled phone:
TO: CRIMES (274637)
Type in your crime tip, and be sure to include the city/town in which in the information is relevant

Springfield citizens can now text crime tips to the police safely and anonymously through the new Text-A-Tip program. The two-way text messaging system sends citizens' messages through an encrypted server in Canada, which allows 2-way text dialog while shielding the caller's number and identity from authorities. The Springfield Police Department is partnering with county, state and other regional authorities on this service. 

Fraud Hotline

Financial Accountability is a top priority for the City of Springfield. With this goal in mind, the Office of the City Auditor has created a fraud hotline that can be used to report information about fraud, waste or abuse of City resources.

If you have information regarding known or suspected misappropriation of municipal funds or resources, we encourage you to report what you know to the City’s Internal Audit Division. Learn more.

Important Notices

City Council Meetings - View the schedule, plus agendas for upcoming meetings  in the city calendar.Search or browse vote outcomes from past meetings in the City Council Meeting archive page.

City Census Form - If you did not return the form mailed to your home, download a copy of the city census to print out and mail it in to ensure that your name appears on the city voter roles.


Register for Alerts

Moving to Springfield?

Choose Springfield is an independent web site showcasing the city's residential assets: "great homes, convenience and community."  To learn more about relocating to the City of Homes, visit

Page last updated:  Thursday, March 3, 2022 03:44 pm