Mayor's Office of Consumer Information (MOCI)
The Mayor's Office of Consumer Information (MOCI) is Springfield's Local Consumer Program (LCP), funded by and working in cooperation with the Massachusetts Office of the Attorney General. Our mission is to educate, empower, and advocate for consumers by providing free consumer assistance and mediation services to help resolve disputes between consumers and businesses.
Our office works to facilitate communication between consumers and businesses in an effort to reach fair and amicable resolutions. While MOCI cannot guarantee a particular outcome or provide legal representation, we are committed to ensuring every complaint receives a fair, impartial, and thorough review.
For more than 25 years, MOCI has helped thousands of consumers navigate marketplace disputes, recover money through refunds and credits, and better understand their rights under Massachusetts consumer protection laws. In addition to complaint mediation, we provide consumer education through workshops, presentations, outreach events, and partnerships with community organizations to help residents make informed decisions and avoid fraud and scams.
Whether you have a concern about a purchase, home improvement contractor, vehicle, landlord-tenant matter, online transaction, or another consumer issue, MOCI is here to help guide you through the complaint process and connect you with the appropriate resources.
Need to File a Consumer Complaint?
If you are experiencing an issue with a business and need assistance resolving a consumer problem, you can file a complaint with our office.
Language Assistance
¿Necesita ayuda en español? ¡Estamos aquí para ayudarle!
Our office is proud to offer assistance from a Spanish-speaking Consumer Specialist.
For languages other than Spanish, use the Google Translate feature located at the bottom of this website. Simply select your preferred language from the menu to translate our web pages.
Areas We Serve
The Mayor’s Office of Consumer Information (MOCI) serves residents throughout all of Hampden County and participating communities in Worcester County.
Participating Worcester County Communities:
- Brookfield
- Charlton
- Dudley
- East Brookfield
- North Brookfield
- Oxford
- Southbridge
- Spencer
- Sturbridge
- Warren
- Webster
- West Brookfield
