Web Accessibility Policy

Springfield-MA.Gov is committed to achieving meaningful accessibility to this online environment for all users, including users with disabilities. We follow web content accessibility guidelines developed by the World Wide Web Consortium (W3C). For more information about the W3C guidelines, please visit their web site (http://www.w3.org/TR/WAI-WEBCONTENT). The Springfield-MA.Gov web site is tested using leading web accessibility technologies to verify that this web site is compliant with applicable standards.

About Portable Document Format (PDF)

Some documents on this web site are produced in Portable Document Format (PDF). In order to improve viewing of these files, please download the latest version of Adobe ReaderTM, which is available for free at the Adobe web site (http://www.adobe.com).

Contact Information

Phone support for city services is available Monday through Friday, 7 am to 4:30 pm (except holidays) by dialing 311 from city phones, or (413)736-3111 (includes TTY relay). Available assistance includes mailing paper copies of City forms posted on this web site.

If any file format prevents you from accessing the information, please contact us for assistance. In order to respond in a manner most helpful to you, please note the nature of your accessibility concern, the format in which you prefer to receive the material, the web page address of the requested material, and the best way to contact you.

We also welcome your questions about this accessibility statement and comments on how to improve the site’s accessibility.

Please contact us by mail: 

City of Springfield
Web Site Support, IT Department
36 Court Street, Room 409
Springfield, MA 01103

or by email: web-admin@springfieldcityhall.com