Mayor's Office of Consumer Information (MOCI)

Working in Cooperation with the Massachusetts Attorney General's Office

City Hall, Room 315
Tel:  (413) 787-6437 - TTY: (413) 787-6154 
Fax: (413) 787-7781

The Mayor’s Office of Consumer Information (“MOCI”) is a Local Consumer Program (LCP) funded by and working in cooperation with the Massachusetts Office of the Attorney General  to help consumers resolve complaints who otherwise have to seek legal recourse through the court system. It serves residents of the City of Springfield and its surrounding cities and towns throughout Hampden County, and parts of Worcester County. The MOCI cannot guarantee the outcome of a complaint but ensures that it will, with the cooperation of both parties, aim to effectively provide consumer advocacy assistance in hopes of reaching an amicable resolution. 

Since 2000 MOCI has handled tens of thousands of complaints, recovered over $12 million dollars for consumers in the form of a refund or credit ($536,326 in 2018 alone!), and held hundreds of community outreach events.

The goal of the MOCI is to empower consumers with knowledge of their rights and to educate them on ways to protect themselves from becoming a victim of a scam, fraud or identity theft. MOCI firmly believes in its motto, "Education is the Best Prevention."

The MOCI's services are provided throughout Hampden County, and the following cities and towns of Worcester County: Brookfield, Charlton, Dudley, East Brookfield, Holden, Holland, North Brookfield, Oxford, Paxton, Southbridge, Spencer, Sturbridge, Tolland, Wales, Warren, Webster, and West Brookfield.

It provides education, referral and consumer advocacy services at no cost to consumers. By advocating for consumers the MOCI allows consumers and businesses the opportunity to address and resolve disputes, although no legal advice or services are provided. The consumer specialists are trained and have many years of experience and knowledge on consumer protection rights.

Spanish-speaking staff is available. WALK-INS ARE WELCOMED FROM 10AM TO 3PM, otherwise by appointment.

The MOCI staff will educate consumers on their rights in many consumer-related areas and has an array of brochures readily available. Some of the areas the MOCI can assist with are:

  • Lemon Laws
  • Home Improvement
  • Debt Collection
  • Retail Rights
  • Credit
  • Landlord/Tenant Rights

To speak to a case specialist to learn of your consumer rights, seek advice on how to resolve your dispute, or to request consumer assistance, call (413) 787-6437. We are ready to personally answer your question(s).

The MOCI also provides consumer-related educational outreach to  area schools and colleges, senior centers and civic organizations, free of charge. Topics of interest include, but are not limited to, Identity Theft, Credit, Buying a Car, and Home Improvement. To request a speaker, download the speaker request form, or email


To request a printed version of the complaint form, or to speak with a case specialist about filing a consumer complaint, you may reach a Case Specialist at (413) 787-6437, Monday through Friday from 9am to 4pm.


The MOCI brochure is available in EnglishSpanish and Russian.


Are you facing foreclosure? The MA Attorney General's Office may be able to help: Mortgage Lending and Foreclosures

For additional consumer protection information (Lemon laws and home improvement) visit: Massachusetts Office of Consumer Affairs & Business Regulation

Identity theft is the fastest growing crime in America.  Learn how to deter, detect and defend against it, visit: Federal Trade Commission: Identity Theft

Did you know that you are entitled to a free annual copy of your three credit reports, with no strings attached?  When requesting your credit reports, be sure not to use a public computer or Wi-Fi and allow at least 20 minutes for the process. Securely request your free credit reports from Annual Credit Report.

Are you feeling overwhelmed with pre-approved credit card offers in your mailbox? Did you know that they put you at risk of identity theft if they end up in the wrong hands? To stop receiving pre-approved credit card offers, click here: Opt-Out of pre-approved credit card offers

Would you like to reduce the volume of junk mail in your mailbox? You can actually stop junk mail by simply requesting to opt-out: Stop Unsolicted Mail, Calls and Emails

To stop telemarketing calls to your home or mobile telephone, register at: National Do Not Call Registry

Are debt collectors harassing you at home or work?  Learn what you can do to stop the calls your consumer rights: Fair Debt Collection

Every household should have what's often referred to as the, "Consumer Bible." Here's how you can obtain yours: Consumer Action Handbook.

There is now accountability for predatory lending.  The CFPB will "Educate, Enforce and Study" consumer issues.  Visit their website at: Consumer Financial Protection Bureau

Before doing business with a merchant, you may want to first check its ratings and complaint history with the Better Business Bureau 

Elder scams and financial exploitation are on the rise. The U.S. Department of Justice launched a website, Elder Justice to help protect seniors

We also serve parts of the Worcester County community

The Massachusetts Attorney General's Office also funds our program to provide service to parts of the Worcester County area, which include Brookfield, Charlton, Dudley, East Brookfield, Holden, Holland, North Brookfield, Oxford, Palmer, Southbridge, Spencer, Sturbridge, Wales, Warren, Webster, and West Brookfield.

The Con$umer Toolbox Episodes

The MOCI invites you to learn more about your rights as a consumer through a lively discussion with guests on The Con$umer Toolbox, its own YouTube channel. You can find all of the episodes there. We hope you enjoy watching.

Hampden & Worcester County consumer outreach

We continue to receive requests for outreach events thoughout Hampden County and parts of the Worcester community. If your school or organization is interested in getting empowered on a consumer topic (such as Scams & Fraud, Identity Theft, Credit, Buying a Car) complete the Speaker Request Form or contact us via email: We are prepared and committed to serve you FREE of charge.

Director of the Mayor's Office of Consumer Information

          Milagros S. Johnson


To speak to a Consumer Specialist, call (413) 787-6437 between the hours of 9am and 4pm.


Our WALK-IN office hours are 10am to 3pm, or by appointment only.

National Consumer Protection Week - March 1-7, 2020

West Springfield LibraryLooking to protect yourself from fraud, identity theft, and scams? Maybe you’re wondering about the best way to use credit, how to shop for a used car, or maximize your security online.

We have information for you during National Consumer Protection Week — March 1-7, 2020 — and any time of the year.

The Mayor’s Office of Consumer Information will be participating in several community events, including educational workshops. The topics will be relevant and the information will be empowering.

“Education is the Best Prevention!” This has been our mission since 2000 and because of it we have helped consumers save millions of dollars, and prevented them from falling victims of scams and fraud. We believe that there is no such thing as a “stupid question,” so never be afraid to call us when you’re in need of consumer assistance.

Visit the Massachusetts Attorney General’s Office and the Federal Trade Commission’s websites for more information on ways you can protect yourself and your personal information from identity theft, scams and fraud.

We're excited to bring to you an empowering four-week workshop entitled Consumer P.A.T.R.O.L. which will take place at the West Springfield Library (scroll to the month of March). You must register! Do it now!!



Buying a Car, Not a Lemon

With tax refund season upon us, and spring time fast approaching, consumers are beginning to rush to car dealers in search of their new car. We would hope that once the selection of one and the purchase are made, you drive off the dealer lot with a dependable, reliable vehicle. However this is not always the case. In fact, used car sales is our number one complaint each and every year. 

Following are the most important tips for you to remember to (hopefully) avoid buying a lemon:

  1. Take the car for a long test drive. Make sure you drive it on the highway and on a hilly road.
  2. Bring the vehicle to a mechanic to have it checked thoroughly before you buy it.
  3. The used vehicle warranty period is based on the mileage on the vehicle at the time of purchase, and not set by the dealer.
  4. Take it (yourself) to get inspected within seven days of purchase.
  5. A dealer is not allowed to sell a vehicle in an "as is" condition or with faults.

The (Easy) Guide to Freezing Your Credit Reports

Consumers are opting more and more to freezing their credit reports. It's now free! Use this guide to free all three credit reports, Equifax, Experian and TransUnion.

Flooded Cars: Don't Be Left High and Dry When Buying a New Car

While many of the vehicles flooded in recent hurricanes were insured and deemed total losses by insurance companies, there are still some that were uninsured or underinsured (no flood coverage). The latter ones could make it our way and sold as "branded" vehicles after they are cleaned up and taken to another state where a clean title can be obtained, leaving no paper trail or warning to a potential buyer of the vehicle's flood history.

Here's what to check to detect prior flood damage on a vehicle:

  • Rust on screws or other metallic items
  • Upholstery and seat belts for water stains
  • Underneath spare tire for water or rust
  • Engine compartment for mud or indicators of submergence
  • Under the dashboard for mud or moisture
  • Headlights and taillights for signs of water
  • Operation of all electrical components
  • Glove-box, trunk and storage compartments for mold or a musty odor

Your Consumer Rights!

What matters to consumers, matters to us!  We make this our number one priority. If you have a consumer question or concern, and need to speak with a consumer specialist, contact us at (413) 787-6437 or via email at

Other Helpful Contact Information:

  • Massachusetts Attorney General's Office: (617) 727-8400
  • Massachusetts Office of Consumer Affairs & Business Regulation: (888) 283-3757
  • Massachusetts Division of Professional Licensures (617) 727-3074
  • Hampden County Bar Association, Lawyer Referral Service: (413) 732-4648

Educational Workshops

We offer consumer-related educational workshops throughout Hampden County and parts of Worcester County on a variety of topics including identity theft, credit and buying a car. If your school, library, organization or employer is interesting in having us participate in an event (free), please reach out to us via email at or submit a Speaker Request Form (available on the left column). Remember that "Education is the best prevention" to protecting your consumer rights, and preventing falling victim of a scam. 

How to Write an Effective Consumer Dispute Letter

If you are experiencing a problem with a product or service, which you already brought to the attention of the business but it remains unresolved, you may want to consider writing a dispute letter.

  • Avoid writing it when you are upset; be sure to keep your emotions at bay.
  • State only the facts of the dispute and avoid "he said/she said."
  • Include a description of the product (model number, serial number), and date and location of purchase.
  • Invite the business to respond to your letter by a certain date, and include your contact information.
  • Include copies of any supporting documents or photographs, if necessary.
  • Finally, be sure to send the letter via certified mail/return receipt requested.

If the letter does not help resolve the issue, you may want to file a complaint

Page last updated:  Friday, February 14, 2020 04:11 pm