Mayor Sarno states, “Thank you to the 311 team – who do an excellent job providing customer service assistance to our residents – for your patience, professionalism, and diligence in receiving and responding to our resident’s requests and concerns.”
In addition to recognizing and thanking to our dedicated 311 team, March 11th or 3-11 is an opportunity to share information about Springfield’s 311 Call Center. Mayor Domenic J. Sarno and 311 Call Center Director Jason Garner would like to remind residents, visitors, and businesses of the city’s 311 system and that an online app is available to submit and track requests for service to the city.
Mayor Sarno elaborated, “Everywhere I go, everyone loves our 311 Citizens Service Center. It allows residents to get their information to the city quickly and efficiently and then filtered to the right place to be addressed. You can put in a ticket online and you will then likely see that item addressed within days. You also have ticket number assigned to your request so you can follow up on the status. We have been utilizing 311 for many years and it continues to be a success. Thank you to Director Jason Garner and team for doing an excellent job providing customer service assistance to our residents. Whether you want to call, send an email, or download the app, I encourage our residents, visitors, and businesses to utilize 311 for their requests.”
Springfield’s 3-1-1 Citizen Service Center is the first point of contact for citizens with a question or a request for non-emergency service from the City. The 311 Call Center has reduced the number of inappropriate calls to 9-1-1 and helped to improve the level of service and monitoring of service provided to citizens.
Director of 311 Jason A. Garner stated, “In today’s technology-driven world, we must provide the appropriate and necessary options for people to access and request services. The 311 portal and mobile app give the citizens a voice and the opportunity to reach out directly to various city departments to either express a concern or request a service.”
Residents can look up frequently asked questions and make service requests via the 3-1-1 app or online on the 311 website. When submitting an online service request, residents can opt to receive a confirmation number via email, which will enable them to check the status of their request whenever it’s convenient for them.
https://www.springfield-ma.gov/cos/311-home/
Residents can use this app to log in and submit a service ticket for a variety of quality-of-life issues, including potholes, graffiti, traffic signal outages, tree limb trimming, and ordinance violations. It has a feature that lets users attach pictures and see any previous requests they have made through the phone application. The user will receive an email confirming when the ticket was successfully received by the department and when it was closed.
This mobile application will receive the same priority as those requests made directly through a 311-call taker. Residents can communicate with City Hall even more conveniently with this apps’ single-click connection.
The application, Springfield 311, may be downloaded at the Apple App store and the Android Marketplace/Google Play Store. You can also visit the 311 webpage to download the Springfield 311 app. Or, click the 311 Icon on the city’s homepage.
While all are encouraged to use the 311 portal or mobile app, you are always welcome to call 311 on the phone (dial 3-1-1 from Springfield Land-Line) or 413-736-3111 (All other phones).
311 has Spanish-speaking Customer Service Representatives and access to a language line. 311 accepts call from TTY - 711 national relay service for those requiring assistance.
Visit 3-1-1 https://www.springfield-ma.gov/cos/311-home/
