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Eversource Energy Offers Hardship Programs

For those experiencing financial challenges due to the ongoing COVID-19 Coronavirus pandemic, Eversource Energy has protections, programs and payment plans to help. Participation in an assistance program or payment plan will prevent service disconnection when they resume after July 1, 2021.

Income eligible customers can earn up to $75,201 for a family of 4 and $51,137 for a family of 2 and qualify for assistance.  Assistance programs for income eligible customers include:

  • Fuel Assistance. This program may help pay your utility or heating bills. Deadline to apply is May 28, 2021. Visit or call 2-1-1.
  • Discount Rate.  You may qualify for a 36% (electric) or a 25% (natural gas) discount on monthly bills.
  • New Start. This program forgives overdue balances as on-time monthly payments are made.
  • Good Neighbor Energy Fund. Additional financial assistance for overdue bills may be available. Visit
  • Utility and Rent Assistance. Massachusetts also has resources available to help residents pay utility bills and rent.  Contact your local Rental Assistance Agency for more information by dialing 2-1-1.

All customers, regardless of financial status, can take advantage of these programs:

  • Payment Plans. All customers, regardless of financial status, can enroll in a payment plan to pay a past-due balance over a period of up to 12 months.
  • Reduce your Energy Use and Bill. For energy-saving tips, rebates and incentives on energy-saving products, and to sign up for Home Energy SolutionsSM, go to and select Save Money & Energy.

Help is available. Please call Eversource at 877-963-2632 (Western Massachusetts) or visit They will work with you to find the right program or option for you.

Page last updated:  Tuesday, March 1, 2022 01:32 pm