In the News

City of Springfield Announce New Consolidated Centralized Dispatch Center

Mayor Domenic J. Sarno, Fire Commissioner BJ Calvi, Deputy Chief of Staff Services David A. Wells, Police Commissioner Cheryl Clapprood, and Chief Administrative and Financial Officer (CAFO) TJ Plante announce the new consolidated centralized dispatch center. The new emergency communications center is located at 1535 Roosevelt Ave.

The location previously served as the Springfield Fire Department’s Fire Alarm Building.  The new consolidated centralized dispatch center had a project cost of $900,000 and included a complete teardown and rebuild of the facility.  The new facility will serve as the City’s joint emergency communications center.  Some of the improvements made include; installing new floors and ceiling, bathrooms, lockers, upgrading of the radio and emergency equipment systems, and installing new consoles, furniture and other equipment, just to name a few. 

Mayor Sarno states, “This new $900,000 consolidated and centralized dispatch center continues my administration’s commitment to enhancing and providing the best public safety initiatives and emergency communication services for our residents and business community.  I want to thank Commissioners Calvi and Clapprood, CAFO Plante, our facility team and all of our dispatchers, police and fire personnel for their efforts and leadership in making this project happen.”      

Fire Commissioner Calvi stated, “The joint dispatch center has been a priority for the city for many years. It could not have been done without the support of Mayor Sarno and C.A.F.O. Plante.  Having both the Fire and Police dispatchers under one roof will better serve the citizens of Springfield and increase the safety of our Firefighters and Police Officers.” 

Deputy Chief Of Staff Services Wells added, “This was a team effort from the Mayor to 911 Dispatchers and everyone in between.   Special thanks too, City Facilities, Springfield Fire Repair Division, City IT & Fire and Police IT, State911, the Men & Women of the Fire & Police Departments and Sustema, the maker of our consoles.  A personal Thank You to my team, job well done!”

Police Commissioner Clapprood stated, “The new consolidated dispatch facility will greatly enhance our SPD’s ability to respond and serve and protect our residents.  I want to thank the brave and dedicated women and men in Blue for their continued efforts in making this important transition happen.  Thanks to Mayor Sarno and his team we continue to make improvements and utilize every initiative we can for the betterment of our neighborhoods.”

CAFO Plante added, “The City continues to explore and make the necessary investments needed to enhance and improve city services.  The new dispatch center is a worthwhile investment that will serve the emergency communication needs of the City and our community.”

City Councilor Malo Brown,  and representatives from AMR; Regional Director Patrick Pickering, Manager of Communications and Operations Patrick Leonardo and Account Executive Erica Bishop, were also present.


Page last updated:  Tuesday, March 1, 2022 01:32 pm