The Assessor and Collector’s office historically experience long lines when tax bills are mailed out. Due to the ongoing COVID-19 Coronavirus pandemic, customers cannot be allowed to line up inside City Hall.
To avoid the lines, where customers might find themselves waiting outside City Hall in potentially inclement weather, the City of Springfield is strongly encouraging residents to conduct their city related business online or by mail.
Customers can go to the city’s website at www.springfield-ma.gov/paytaxes to pay current or delinquent taxes.
Please note and select the Bill type (Motor Vehicle Excise, Real Estate Taxes, Personal Property, or Trash Fee) and enter the bill number and relevant information to review your bill before making a payment.
There is no fee for payments made using direct transfer from checking accounts. Payments can also be made by mail with a check or money order.
In addition, the Assessor’s Office has established an online Motor Vehicle Excise Tax Abatement Application. Residents can go to the City’s Assessors website at www.springfield-ma.gov/finance/index.php?id=mv-excise and enter their motor vehicle excise tax information for abatement.
Mayor Sarno stated, “I want to thank everyone for their continued patience and understanding as we continue to work together during these challenging and surreal times. Due to the ongoing COVID-19 Coronavirus pandemic, the City of Springfield, much like everything else, has had to adapt and adjust our operations and procedures to keep City Hall open and core services running. As we are still under COVID-19 capacity restrictions, we need to maintain safe socially distancing within City Hall for everyone’s safety – both for our residents and our City Hall staff. I would encourage everyone to be mindful of the due dates for their tax bills and to conduct any city related business online or by mail, if possible. If you do have to conduct your city related business in person, I respectfully ask for your continued patience and understanding. City Hall is open and has been since day one. We have never stopped working on behalf of our residents and business community. We will get through this pandemic, stronger and together as one.”
Collector/Treasurer Caputo stated, “Due to the ongoing COVID-19 pandemic I would like to encourage residents to continue to do as much of their business online or by mail. For those who have to conduct their business in person, I would strongly encourage residents to try and plan ahead as there might be a long line and waiting time until you will be allowed into City Hall to pay your taxes.”
Chairman of the Board of Assessors Allen stated, “The Assessors Office has implemented an online Motor Vehicle Excise Tax Abatement Application process for motor vehicle abatements to help reduce the in-person traffic inside City Hall and to provide another means of convenience for our residents to conduct their city related business. When visiting our website you may find the Assessors Department under the Administration & Finance tab. When filing an abatement application, documentation is required to provide proof of the disposition of the vehicle. In addition, residents can submit their abatement application by mail to: Board of Assessors, 36 Court ST. Rm. 9, Springfield, MA 01103 or by Email: excise@springfieldcityhall.com or by Fax: 413-787-7721. Please note that filing an application for abatement does not stay the collection of the excise bill. To avoid interest, charges and collection action, it is strongly encouraged that any excise bill is paid in full by the due date. Once the abatement has been processed and if approved, a refund amount would be granted.”
For additional information, customers can call the city’s 311 Call Center at (413) 736-3111 or visit the city’s website at www.springfield-ma.gov