If you are age 75 or older and need assistance making a COVID-19 vaccine appointment, call the Mass Vaccine Scheduling Resource line by dialing 2-1-1.
The Massachusetts Vaccine Scheduling Resource Line is available in English and Spanish and will have translators available to support residents in approximately 100 additional languages. Individuals ages 75 and older will be able to speak to a representative live on the phone to assist them with an appointment through the state’s online system.
These representatives have the same access to appointments as on the public website; it will not give individuals access to additional appointments.
If no appointments are available, callers will have the option to be placed on a call back list for the mass vaccination sites. The caller will receive a call back when an appointment becomes available for them at a mass vaccination site, and the list will be called on a first-come, first-served basis.
The Massachusetts Vaccine Scheduling Resource Line is currently only for individuals ages 75 and older who cannot use or have difficulty accessing the internet and therefore are unable to schedule an appointment through the online platforms. The Massachusetts Vaccine Scheduling Resource Line is only able to support individuals with scheduling an appointment and representatives are not able to answer general questions about COVID-19 or provide individual health care advice.
Anyone who is able to is encouraged to make an appointment through the online system at mass.gov/covidvaccine.