City Tree Service Request

The Springfield Forestry Division manages all of our tree service requests through the Springfield 3-1-1 system. 

Click here for the online 3-1-1 system to enter and track your service ticket or dial 3-1-1 on your phone. If you are outside the city, you can also dial 413-736-3111 

Request Types

For all requests for service on City Trees, the first step is for the City Forester to inspect the tree and determine necessary follow-up action.

The Forestry team performs the following services:

  • Pruning / Trimming
  • Stump Grinding
  • Planting New Trees on Tree Belts and Public Property (for FREE private tree planting see Greening the Gateway Cities Springfield for more info)
  • Hazard Tree Removal (must be inspected by Forestry Staff)
  • Storm Emergency Response
    • In the case of a life-threatening emergency or if a tree has fallen on powerlines, call 9-1-1 immediately
    • If large branches or debris fall during a storm or a tree fails and is a road hazard, when entering a 3-1-1 request include that it is a *storm emergency* and our response team will be on-site ASAP. 

Unauthorized Work on City Trees

To perform any work on City trees, you must obtain a signed work permit from the City Forester. Unauthorized work on city trees will result in a fine.

If you suspect that unauthorized work is being performed on a city tree, please contact the Forestry Division. 

Page last updated:  Thursday, February 27, 2025 10:12 am