ABOUT SPRINGFIELD EMERGENCY COMMUNICATIONS
Springfield Emergency Communications is the primary public safety answering point for the City of Springfield, Massachusetts. Calls to 9-1-1 within the City of Springfield ring through to our highly trained emergency communications professionals, whose primary role is to determine the location and nature of the emergency and dispatch the appropriate public safety resources.
Springfield Emergency Communications provides dispatch services for Springfield Police Department and Springfield Fire Department.
WORKING FOR SPRINGFIELD EMERGENCY COMMUNICATIONS
Ever considered a career in public safety communications? Springfield Emergency Communications is always looking for passionate, dedicated individuals to join our public safety team. As the "first of the first responders" in the City of Springfield, our telecommunicators answer the emergency calls of residents and visitors to the City of Springfield, and dispatch the appropriate public safety resource to address the problem.
To learn more about opportunities with Springfield Emergency Communications and other great departments within the City of Springfield, please visit the following LINK
Not seeing a listing for the Dispatcher position? It's possible you've caught us between postings. Click HERE to complete a job interest card and be notified about future openings. NOTE: TO ENSURE YOUR JOB INTEREST CARD REACHES US, YOU MUST SELECT 'COMMUNICATIONS', 'SAFETY', OR 'MISCELLANEOUS' IN THE JOB CATEGORIES AREA.
*NEW* TEXT TO 9-1-1 NOW AVAILABLE IN THE CITY OF SPRINGFIELD! (JAN 2019)
Following the statewide rollout of "TEXT TO 9-1-1", Springfield Emergency Communications now accepts emergency notifications via text message from wireless subscribers within the City of Springfield. The Massachusetts State 9-1-1 Department and Springfield Emergency Communications follow the national narrative on the use of this technology by promoting the following phrase:
"CALL IF YOU CAN, TEXT IF YOU CANT"
Every effort should be made to place a conventional voice call to 9-1-1 during an emergency, if and when possible.
CALLING FROM OUT OF TOWN ABOUT AN EMERGENCY IN SPRINGFIELD?
If you are calling from out of town and need to speak with a telecommunicator at Springfield Emergency Communications to report an emergency in Springfield, please dial 413.827.9301