Bid Detail

24-119 - RFP: Online Golf Management System for City Golf Courses

The City of Springfield is looking for a provider in the field of golf course business solutions. The Springfield Parks Departments manages two (2) municipal golf courses, Franconia and Veteran’s. The Park Department seeks services for marketing, promotion, analysis, online tee sheets with existing point of sale integration, and internet and technology solutions for both golf courses.

The City of Springfield, Massachusetts, acting through the Department of Parks, Buildings and Recreation Management - Parks Division (DPRM), issues this Request for Proposals (the “RFP”) to parties who wish to submit proposals to provide an online Golf Management System and marketing program, with the delivery and installation of the system, on-site training of management and staff, maintenance support services for system, and the provision of credit card processing readers that have “chip” and “tap” capabilities for all locations that are Payment Card Industry Data Security Standards (“PCI DDS”) compliant and receipt printers.

This RFP is being conducted in accordance with the competitive sealed proposals as prescribed by Massachusetts General Laws Chapter 30B, § 6.

Proposals will be analyzed by an Evaluation Committee made up of representatives from the Parks Department, OMB, Internal Audit, Collectors Office and possibly other City Departments. Supplemental information may be requested by the City and obtained from Proposers. In connection with the evaluation of Proposals.

All inquiries related to the requirements should prominently refer to “RFP No. 24-119, Golf Management System for Municipal Golf Courses”, and the RFP opening date. In order to be considered, questions must be made in writing and received by the Chief Procurement Officer, Lauren Stabilo no later than January 23, 2024 at 4:30 P.M. Responses to inquiries will be in the form of a numbered addendum to the specifications issued by the Office of Procurement and sent to all parties listed in the RFP file as Proposers(s) holding the RFP documents. Proposers should base responses only on the specifications including any addenda, which will become exhibits to the RFP document. The City, in its sole discretion, may decline to provide the information requested.

PLEASE NOTE that all addenda must be acknowledged either in the RFP response (there is a space for that purpose on the RFP cover sheet) when submitted or by following the instructions on the addendum cover sheet. If using the latter means to acknowledge receipt, the Proposer must write the business name of the firm, sign the sheet and fax or email to (413-787-6295) or lstabilo@springfieldcityhall.com and/or include a copy of the sheet in the RFP response. Failure to acknowledge any addendum may cause rejection of the RFP response as required by Massachusetts General Laws. Proposer(s) are advised to call the Office of Procurement (413-787-6284) before sending their RFP responses to confirm that all addenda are accounted for.

RFP responses must be received by 2:00 PM EST on January 31, 2024. RFP responses received after the RFP opening time will not be accepted. RFPs delivered to any other office or location will be rejected as non-responsive. If at the time of the scheduled RFP due date, City Hall or the Office of Procurement is closed due to uncontrolled events such as fire or building evacuation, the RFP opening will be postponed until 2:00 PM on the next normal business day. RFP’s will be accepted until that date and time.

The City reserves the right to reject any or all proposals. The City may cancel this RFP or reject in whole or in part any and all RFP’s. If the City determines that cancellation or rejection serves the best interest of the City.

The City of Springfield supports the goal of twenty percent minority and women participation in all contracts. No questions will be answered unless received by the Chief Procurement Officer at least 7 days prior to the expiration of the time set for submitting bids or proposals. The Chief Procurement Officer reserves the right to waive any informality in and to reject any or all bids if it is in the public interest to do so.

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