Mayor Sarno's Staff

Denise R. Jordan, Chief of Staff

Jordan, a former 20-year employee of the Commonwealth of Massachusetts, holds a bachelor's degree in political science from Lincoln University and a master's degree in human resource development form American International College. She served as a civil rights officer with the Executive Office of Health and Human Services since 1994 and has extensive experience in the areas of Civil Rights, Equal Employment Opportunities, Human Resources, Labor Relations, and Conflict Resolution.

She served as chairwoman of the Springfield Election Commission for 10 years and as co-chair of the Youth Commission.

Jordan won the 2007 Ubora award for community service from the Springfield Museums' African Hall Subcommittee, The Pioneer Valley Girl Scouts named her the 2007 Woman of Distinction and was named the Municipal Employee of the year in 2009 by the Massachusetts Council of Human Service Providers.

She is the past president of the Athletic Arts Achievement Association and serves on the boards of several organizations including the Carl Joseph Walker Hoover Foundation, Black Leadership Alliance, Futureworks, Membership Chair of the United Way of Pioneer Valley’s Women’s Leadership Council, Springfield Library and Museums African Hall members and a founding member of the Martin Luther King Jr. Charter School of Excellence.

Jordan provides a wide variety of professional support to the Mayor as Chief of Staff. Assignments are received from, carried out for, and reported to the Mayor. Jordan coordinates activities of the Mayor with other divisions and departments. In addition, she represents the Mayor at meetings when required and appropriate; advises the Mayor, providing extensive professional assistance, project management, and recommendations on City issues and performs highly responsible management work covering a broad range of municipal activities, including the supervision of  Mayoral staff. She also serves as the Mayor's liaison to the Community Police Hearing Board, Springfield Public Schools and many other city collaborates.

Jordan was born and raised in Springfield.

Marian K. Sullivan, Communications Director

As Director of Communications, Marian Sullivan is responsible for developing, executing, and managing strategic internal and external communication strategies that support the objectives of the City of Springfield. She coordinates message content, audience impact and reach across multiple communication platforms. She represents the Mayor at public events and in the media. She is responsible for the production of materials on behalf of the City of Springfield and for responding to media inquiries. 

Sullivan earned her B.A. in Public Relations and Strategic Communication from Southern Methodist University in Dallas, TX, as well as her A.A. in Liberal Arts from Springfield Technical Community College.

William J. Baker, MPA, Constituent Services Director

William Baker comes to the Mayor’s Office after serving for six years as a Legislative Aide for former State Representative Sean Curran.  He brings a deep understanding in the areas of state legislative affairs and constituent services to the Mayor’s Office.  Baker also served as Chairman of the Ward 2 Democratic City Committee for nine years and is a former member of the Board of Directors for Springfield Partners for Community Action. 

As Director of Constituent Services, Baker heads what Mayor Sarno has termed the "Quality of Life Flex Squad." He is responsible for responding to all quality of life complaints lodged by citizens and is the Mayoral representative on the “Quality of Life Flex Squad,” which consists of police, housing and law department officials.   

In his capacity, Baker works closely with the 311 Call Center to log complaints and partners with the appropriate city departments to investigate them on a case specific basis and work toward a resolution. Baker also represents the Mayor at public forums and works with the city’s neighborhood associations.  In addition to constituent work, Baker sits on several different internal committees.

Baker holds a Master’s Degree in Public Administration from American International College as well as Bachelor’s Degree in Government and World Affairs from the University of Tampa. Baker was born and raised in Springfield.

Carolyn Y. Jackson, Administrative Assistant

Jackson brings to the Mayor's Office more than 37 years of municipal experience. Ms. Jackson has worked in the Office of Planning and Economic Development, the Building Department’s Board of Appeals, Housing Code Enforcement, the Assessors Office and the Police Department. where she provided clerical and administrative support. 

As the executive assistant to the Mayor, Jackson provides daily office support; which includes calendar management and the coordination of office logistics. Jackson  also handles information management, coordinates proclamations, assists departmental staff and constituents in conducting business with the Mayor's Office, as well as  working closely with the Chief of Staff on special projects.

Darryl E. Moss and Minerva Marrero, Mayoral Aides

Darryl E. Moss
Minnie Marrero

As Mayoral aides, Moss and Marrero are involved in a broad range of day-to-operations and activities. The pair act as liaisons to residents, elected officials, local businesses, community groups and organizations, federal and state agencies.Moss and Marrero also represent the Mayor in public forums. The mayoral aides are assigned to work with specific neighborhood associations within the city, though they will be familiar with all of them.

Moss brings a deep understanding of the issues facing many Springfield families to the Mayor's Office. A professional in the field of Youth Development, Moss has more than 15 years of experience facilitating programs, budgetary policies and events for youth. Deputy Director of AWAKE, Inc., Moss developed, implemented and directed intervention programs for young people.

Previous experience includes working in prevention and intervention departments at the Martin Luther King, Jr. Community Center. Moss has also worked with the Department of Youth Services; the Key Program, a Springfield-based residential treatment center; and New Opportunities, an alternative incarceration center in Waterbury, CT. Moss attended Southern Connecticut State University and Springfield College.

Marrero has previously served as a district legislative aide to former State Representative Cheryl Coakley-Rivera and is a former clerical coordinator for the New North Citizens’ Council. In total Marrero has over 20 years in customer service administration.



All members of the Mayoral Staff reside in Springfield.

Page last updated:  Tuesday, September 19, 2017 04:02 pm