Denise R. Jordan, Chief of Staff
Jordan, a former 20-year employee of the Commonwealth of Massachusetts, holds a bachelor's degree in political science from Lincoln University and a master's degree in human resource development form American International College. She served as a civil rights officer with the Executive Office of Health and Human Services since 1994 and has extensive experience in the areas of Civil Rights, Equal Employment Opportunities, Human Resources, Labor Relations, and Conflict Resolution.
Marian K. Sullivan, Communications Director
As Director of Communications, Marian Sullivan is responsible for developing, executing, and managing strategic internal and external communication strategies that support the objectives of the City of Springfield. She coordinates message content, audience impact and reach across multiple communication platforms. She represents the Mayor at public events and in the media. She is responsible for the production of materials on behalf of the City of Springfield and for responding to media inquiries.
Sullivan earned her B.A. in Public Relations and Strategic Communication from Southern Methodist University in Dallas, TX, as well as her A.A. in Liberal Arts from Springfield Technical Community College.
William J. Baker, MPA, Constituent Services Director
William Baker comes to the Mayor’s Office after serving for six years as Legislative Aide in State Representative Sean Curran’s Office. He also serves on the Board of Directions of Springfield Partners for Community Action. Baker is also the Chairman of the Ward 2 Democratic City Committee.
As Director of constituent services, Baker heads what Mayor Sarno has termed the "Quality of Life Flex Squad." He is responsible for responding to all quality of life complaints lodged by citizens and is the Mayoral representative on the “Quality of Life Flex Squad,” which consists of police, housing and law department officials.
In his capacity, Baker logs complaints and partners with appropriate city departments to investigate them on a case specific basis and work toward a resolution. Baker also represents the Mayor at public forums and works with neighborhood associations.
Baker holds a Master’s Degree in Public Administration from American International College as well as Bachelor’s Degree in Government and World Affairs from the University of Tampa.
Carolyn Y. Jackson, Administrative Assistant
Jackson brings to the Mayor's Office more than 35 years of municipal experience. Ms. Jackson has worked in the Office of Planning and Economic Development, the Building Department’s Board of Appeals, Housing Code Enforcement, the Assessors Office and the Police Department. where she provided clerical and administrative support.
As the executive assistant to the Mayor, Jackson provides daily office support; which includes calendar management and the coordination of office logistics. Jackson also handles information management, coordinates proclamations, assists departmental staff and constituents in conducting business with the Mayor's Office, as well as working closely with the Chief of Staff on special projects.
Darryl E. Moss and Minerva Marrero, Mayoral Aides
As Mayoral aides, Moss and Marrero are involved in a broad range of day-to-operations and activities. The pair act as liaisons to residents, elected officials, local businesses, community groups and organizations, federal and state agencies.Moss and Marrero also represent the Mayor in public forums. The mayoral aides are assigned to work with specific neighborhood associations within the city, though they will be familiar with all of them.
Moss brings a deep understanding of the issues facing many Springfield families to the Mayor's Office. A professional in the field of Youth Development, Moss has more than 15 years of experience facilitating programs, budgetary policies and events for youth. Deputy Director of AWAKE, Inc., Moss developed, implemented and directed intervention programs for young people.
Previous experience includes working in prevention and intervention departments at the Martin Luther King, Jr. Community Center. Moss has also worked with the Department of Youth Services; the Key Program, a Springfield-based residential treatment center; and New Opportunities, an alternative incarceration center in Waterbury, CT. Moss attended Southern Connecticut State University and Springfield College.
Marrero has previously served as a district legislative aide to former State Representative Cheryl Coakley-Rivera and is a former clerical coordinator for the New North Citizens’ Council. In total Marrero has over 20 years in customer service administration.
All members of the Mayoral Staff reside in Springfield.