The Internal Investigation Unit

The Internal Investigation Unit has a form, also in Spanish, for Compliments or Complaints of Springfield Police Officers. The information in the Citizen Compliment and Complaint Form details how to fill-out and submit the form. For more information or assistance, contact the IIU at: 413-787-6383.

The Springfield Police Department is committed to providing the highest quality of police services by empowering our members and the community to work in a partnership with the goal of improving the quality of life within Springfield, Massachusetts, while at the same time maintaining respect for individual rights and human dignity.

Our goal is to ensure that our employees are guided by the principles that every individual has infinite dignity and worth and that we must show respect for the citizens we serve and for the men and women of the Department.

A citizen compliment or complaint, and its subsequent investigation, causes the police to examine the services that we provide to our community and to make necessary improvements in the way we provide those services.

Each complaint will be investigated and appropriate follow up actions taken. You will be informed of the results of the investigation initiated by your complaint. For more information, see the Citizen Compliment and Complaint Process Brochure; also available in Spanish.

If you have a complaint or you would like to compliment an employee, you can fill out this form and either mail it or drop it off at the Internal Investigation Unit Office at 130 Maple St.  Please call 413-787-6383 if you have any question or need assistance filling out the form.

Complaints can be filed on actions by any Police Department employee.

From Police Commissioner Cheryl Clapprood:

Thank you for taking your time to let us know how the Springfield Police Department can better improve the service we provide to the community. Community policing depends on a working partnership between the police and the citizens we serve. We would rather not get to know our citizens as crime victims or complainants, but when problems arise it is our goal to resolve the issue quickly and courteously.

24 Hours a Day:
Springfield Police Department
130 Pearl St., Front Desk (413) 787-6322

During normal business hours, complaint forms can be obtained and/or filed at the following locations:

City Hall
36 Court Street, Clerks Office
(413) 787-6094

Indian Orchard Citizen Council
117 Main Street, Indian Orchard
(413) 543-3172

25 St. James Ave.
New North Citizen Council
2383 Main St.
(413) 747-0090

South End Citizen Council
507 Main Street
(413) 732-5105

Springfield Police Dept., IIU
130 Maple St., Suite #235
(413) 787-6383

Urban League
State Street
(413) 739-7211

The form may be downloaded here; a Spanish language version is also available.  (Adobe Acrobat Reader is needed to view the form file.)

The procedures for filing your complaint(s) are as follows:
1. Hand Delivered to the above locations
2. U.S. Mail to: Springfield Police Department, Box 308, Springfield, MA 01101-0308

Please do not send a complaint through e-mail. The SPD website is not set up to handle official documents. Please contact the Police Department by telephone or USPS mail for help or support with regard to complaints.

If you have an emergency, call 911

Page last updated:  Friday, September 20, 2019 01:19 pm