Compliments or Complaints

We, the Springfield Police, are committed to providing the highest quality of police services by empowering our members and the community to work in partnership with the goal of improving the quality of life within Springfield, Massachusetts, while at the same time maintaining respect for individual rights and human dignity.

Our goal is to ensure that our employees are guided by the principles that every individual has infinite dignity and worth, and that we must show respect for the citizens we serve and for the men and women of the Department.

A citizen compliment or complaint, and its subsequent investigation, causes the police to examine the service that we provide to our community and to make necessary improvements in the way we provide those services.

Each complaint will be investigated and appropriate follow up actions taken. You will be informed of the results of the investigation initiated by your complaint. For more information, see the Citizen Compliment and Complaint Process brochure.

If you have a complaint or you would like to compliment an employee, you can fill out the Compliments or Complaints form, also available in Spanish, and either mail it or drop it off at the Internal Investigations Unit Office at 130 Maple St. Please call 413-787-6383 if you have any questions or need assistance filling out the form.

Compliments or Complaints can be filed on actions by any Police Department employee.

From Commissioner Cheryl Clapprood:

Thank you for taking your time to let us know how the Springfield Police Department can better improve the service we provide to the community. Community policing depends on a working partnership between the police and the citizens we serve. We would rather not get to know our citizens as crime victims or complainants, but when problems arise it is our goal to resolve the issue quickly and courteously.

Where to file the form?

The Compliments or Complaints form (also in Spanish) may be mailed to:

Springfield Police Dept.
P.O. Box 308
Springfield, MA 01101-0308

During normal business hours, the form can be obtained and/or filed in person at the following locations:

24 Hours a day:

Springfield Police Dept.,
130 Pearl Street
Front Desk (413) 787-6322*
**Squad Commanding Officer (413) 787-6325
*Request to speak with a supervisor or the
commanding officer on duty.**

During Business Hours:

City Hall, 36 Court Street, Clerk’s Office,
(413) 787-6094

Indian Orchard Citizen Council
117 Main Street, Indian Orchard, (413)543-3172

New North Citizen Council, 2383 Main St.,
(413) 747-0090

South End Citizen Council,507 Main St.,
(413) 732-5105

Springfield Police Dept.,
I.I.U. 130 Maple, St., Suite 235, (413) 787-6383

Urban League,
756 State Street, (413)739-7211

Page last updated:  Friday, September 20, 2019 01:24 pm