Collector's Department COVID-19 Tax FAQ

On May 26, 2020 Springfield City Hall will be open again on an appointment only basis.  In order to ensure the health and safety of the public and the employees of the Collector/Treasurer Departments, new procedures for the payment of taxes/fees due the City, have been developed.

  1. How can I pay my real estate, personal property, motor vehicle excise taxes and trash fee ON-LINE?
    1. On-line payments are made through the City’s web site at:
      1. www.springfield-ma.gov/paytaxes
    2.  CURRENT TAXES
      1.  Select Pay City Taxes, Fees & Tickets Online from the menu on the left side of the homepage
        1. SELECT PAY CURRENT FISCAL YEAR Springfield Taxes & Fees
          1. You will be directed to the CITY HALL SYSTEMS page
            1. Select the Bill Type on the left
              1. Motor Vehicle Excise – enter your bill number and registration (license) plate number
              2. Real Estate Taxes
                1. Enter – your bill number OR your first and last name OR your parcel number from your bill
              3. Personal Property
                1. Enter your bill number, first & last name, street address or parcel number from your bill.
              4. Trash Fee
                1. Enter the bill number and the last name of the party billed.
          2. Click on “Then click here to search
            1. If you have entered valid search criteria, your bill for the current year will appear in the search results area of the screen.
            2. You can now choose to VIEW the bill in a PDF or ADD the bill to your payment cart.
          3. When you have added all the bills you would like to pay to the cart, click on View Bill Cart.
            1. This will show you all the bills you have selected for payment.
            2. At this point you can remove bills you don’t want to pay or continue on to make a payment.
        2. To make a payment click on “Proceed to Checkout
        3. You will be taken to the payment screen where your options are to pay by direct transfer from your checking account for which there is no fee or by credit card for which there is a fee to the credit card company.  The fee is based on a percentage of your bill and the following screen will show you the fee before you submit the payment.  You have the option of canceling the transaction if you don’t want to pay the fee.
        4. For ACH (checking account) transfer, the Bank Routing Information is verified for accuracy automatically but the account number cannot be verified.  Please take care in entering an accurate account number.
        5. After your payment is processed, you will receive a confirmation number.  Your payment has NOT been processed until you get your confirmation number.  I recommend that you write your confirmation number on your bill for future reference if necessary.
      2. If you have difficulty with this, please call our call center at 311 (413.736.3111 outside of Springfield) and they can assist you.
    3. DELIQUENT TAXES:
        1. Please go to www.springfield-ma.gov/paytaxes
        2. The second link at the top of the screen says  “Pay DELINQUENT Springfield Taxes and Fees”
          1. Click on that
          2. You will be taken to our E - payment screen.
          3. For Excise:  Your Bill Type will be “Excise Tax”, your Bill Year will be ____, your Bill Number will be ______, enter your last name, your plate number is _________
          4. For Real Estate: Your Bill Type will be “Real Estate Tax”, your Bill Year will be ____, your Bill Number will be ______, enter your last name, leave plate number blank.
          5. For Personal Property: Your Bill Type will be “Personal Property Tax”, your Bill Year will be ____, your Bill Number will be ______, enter the name on the bill, leave plate number blank.
          6. For Trash Fee: Your Bill Type will be “Refuse/Trash Bill”, your Bill Year will be ____, your Bill Number will be ______, enter the name on the bill, leave plate number blank.
          7. For SBID Fee: Your Bill Type will be “Business Improvement”, your Bill Year will be ____, your Bill Number will be ______, enter the name on the bill, leave plate number blank.
          8. For Parking Ticket: Your Bill Type will be “Parking Ticket”, your Bill year will be _______, your Bill Number will be your ticket number ____________, enter your last name, your plate number is _________.
        3. Click on “Next Step” and you will be taken to the payment screen where your options are to pay by direct transfer from your checking account for which there is no fee or by credit card for which there is a fee to the credit card company.  The fee is based on a percentage of your bill and the following screen will show you the fee before you submit the payment.  You have the option of canceling the transaction if you don’t want to pay the fee.
        4. For ACH (checking account) transfer, the Bank Routing Information is verified for accuracy automatically but the account number cannot be verified.  Please take care in entering an accurate account number.
        5. Please note that if you are paying a marked excise tax bill, a payment via checking account will result in a two-week delay in removing the non-renewal mark from your license and registration.  Payment via credit card will result in the mark being cleared within a half hour.
      1. After your payment is processed, you will receive a confirmation number.  Your payment has NOT been processed until you get your confirmation number.  I recommend that you write your confirmation number on your bill for future reference if necessary.
      2. If you have difficulty with this, please call our call center at 413-736-3111 and they can assist you.
  2. What if I can’t or don’t want to pay my real estate, personal property, motor vehicle excise taxes and trash fee ON-LINE?
    1. If you are unable to, or don’t want to pay utilizing the City’s on-line payment method, mailing the payment to the City is recommended.
      1. A check, or money order made payable to the City of Springfield should be included with your bill stub.
      2. The parcel number, which can be obtained from the bill, should be written on the memo line of the check
      3. The payment and bill stub should be mailed to:
        City of Springfield
        P.O. Box 4124
        Woburn, MA 01888-4124
         
  3. Can I come to City Hall and pay my taxes/fees in the Collector’s Office?
    1.  Due to the current health crisis, and to help ensure the safety of the taxpayers and City employees, the Collector STRONGLY recommends making payments on-line or by mailing them in.
    2. If these options are not available to a taxpayer, payments can be made in City Hall – by appointment ONLY – no walk-ins will be accepted.
      1. Anyone coming into City Hall and the Collector Dept must wear a mask
      2. Only one person will be allowed into the Collector Dept to make a payment
    3. Contact Information to make an appointment
      1. Phone: (413)750-3299
      2. Email: collectors@springfieldcityhall.com
  4. What is the due date, and what happens if payment is received after the due date?
    1. On April 3, the due date was extended for real estate and personal property  taxes from May 1st (5/1) to June 1st (6/1)
    2. Payments made and received AFTER 6/1/2020 are considered delinquent and are assessed interest.
    3. Demand fees ($30) for real estate/personal property/motor vehicle excise and the trash fee will NOT be assessed until 7/15/2020.  Please note:  Interest will continue to accrue from the respective due date until the payment is received.

 

Page last updated:  Friday, May 29, 2020 01:44 pm