In the News

City of Springfield Phased Reopening Plan

As part of the City of Springfield’s phased reopening plan, all municipal buildings and facilities will be reopening to the public, by appointment only, along with other restrictions, starting Wednesday, May 27, 2020.


  • City Hall and all municipal buildings will reopen to the public, by appointment only, along with other restrictions on Wednesday, May 27, 2020
    • No walk-in traffic will be allowed during Phase I
  • Individuals will need to contact 311 or the city department directly to schedule an appointment to conduct their city related business - if such business cannot be done remotely - Click here to view City Department Contact Info to Schedule an Appointment
    • Appointments must be made at least 24 hours in advance
    • For emergency issues, certain arrangements and accommodations might be possible but will be at the descretion of each department
    • Based on volume, some appointments might have to be scheduled at a later date.  We ask for everyone's continued patience and understanding
  • As part of the city's public health efforts, all visitors will have to provide their names and contact info for contact tracing purposes
  • Each municipal building will have a designated entry point - Click here for a quick overview for Entering Municipal Buildings
    • Individuals must check in at these designated entry points to confirm that they have their appointment
    • Individuals will also be required to have their temperature checked before entering - anyone, employee or visitor, with a temperature at or above 100.4 degrees Fahrenheit will not be allowed entry and will be asked to leave
    • Individuals must wear face coverings when entering municipal buildings
      • Exceptions for those under the age of 2 years, or those who have a health condition that prevents wearing a mask, or where a mask interferes with their breathing
  • Upon entry to all municipal buildings, individuals must follow the pedestrian traffic flow markers
  • Individuals must stand and wait at the designated "Safe Standing Zone" marker at the city office they are scheduled to visit
    • City employee will call the individual forward for them to conduct their city related business.  This is necessary to limit the number of people within an office and to encourage social distancing
  • Elevator use, where appropriate, will be restricted to one (1) individual at a time, unless they are accompanied by a family or household member


Additional Phase I Reopening Aspects Include:


  • City parks will remain open for passive recreation
    • Tennis courts will reopen, with restrictions
    • Golf courses will remain open, with restrictions
      • Golf courses will soon offer online registration
      • Park and golf course bathrooms will reopen pending the stationing of attendants
      • Food concessionwill reopen, with restrictions
      • Toll booth at Forest Park will reopen
  • Farmers Market will reopen, with restrictions
  • Zoo in Forest Park will reopen, with restrictions and pending the stationing of bathroom attendants
  • Playgrounds, pools and splash pads will remain closed
  • North Riverfront Park will reopen to offer kayaks, with restrictions - one person per kayak
  • Picnics will be allowed, with restrictions


Thomas J. O'Connor Animal Control and Adoption Center

  • No adoption services
  • All other services by appointment only, no walk-ins



  • Will reopen for curbside pickup only, by appointment starting June 8, 2020.


Police Department

  • Will begin making appointments for FID, LTC and other permits


Senior Centers and Community Centers

  • Will remain closed during Phase I
  • Will continue with wellness checks and outreach aspects



  • Will remain closed through the summer
  • Will continue to provide remote learning and virtual summer programs



  • Checks will be mailed
  • Will reopen by appointment only


Click here for Contact Info by Department to schedule an appointment.  


Click hereto view FAQ's from certain city departments.


Residents and businesses are encouraged to continue to conduct their city related business remotely when possible through the city’s 311 Call Center and at the city’s website at

Page last updated:  Thursday, February 25, 2021 05:07 pm