City of Springfield Guidance and Info on Reopening

As part of the City of Springfield’s phased reopening plan, all municipal buildings and facilities will be reopening to the public, by appointment only, along with other restrictions, starting Wednesday, May 27, 2020.

City of Springfield Reopening Plan


During Phase III, City Hall and all municipal buildings will continue to be open by appointment only, along with other restrictions. 

The following businesses will be eligible to reopen in Step One of Phase III, subject to industry-specific rules concerning capacity and operations: 

  • Movie theaters and outdoor performance venues;
  • Museums, cultural and historical sites; 
  • Fitness centers and health clubs;
  • Certain indoor recreational activities with low potential for contact;
  • Professional sports teams, under the authority of league-wide rules, may hold games without spectators

Full guidance and list of businesses eligible to reopen in Step One of Phase III can be found at Businesses and sectors set to begin opening in Phase III are subject to compliance with all mandatory safety standards.


Tag Sale Permits During Phase III

The Board of Health for the City of Springfield will allow tag sales to resume effective Saturday, September 12, 2020, with restrictions, as part of the City of Springfield’s Phase III reopening plans.

Those individuals seeking to hold a tag sale need to request a permit through the City Clerk’s Office and must adhere to the COVID-19 guidance as stated below.  

  • Face coverings should be worn at all times
  • Individuals should adhere to the social distancing guidelines
  • No more than ten (10) persons at one time
  • Gloves should be worn by participants and organizers
  • No trying on of clothes or other garments

Residents can contact the City Clerk’s Office to schedule an appointment to request a Tag Sale permit at (413) 750-3298 or email at

Residents are also encouraged to contact the City’s COVID-19 hotline at (413) 750-3250 for information related to the Coronavirus or to report any COVID-19 related concerns.  


Statewide Guidance on Revised Gatherings Order: 

Governor Baker is signing an updated gatherings order, effective Tuesday, August 11,  which will:

  • Reduce the limit on outdoor gatherings from 100 to 50 people (indoor gatherings limit will remain at 25 people)
  • Apply these limits to all types of gatherings, on both public and private property
  • Require face coverings where more than 10 people from different households will be mixing.

Due to the recent increase in positive cases, step two of phase III of the Commonwealth’s reopening plan has been postponed indefinitely.

Restaurant rules have been updated to state that alcoholic beverages may only be served for on-site consumption if accompanied by orders for food prepared on-site. The administration will be taking measures to ensure that bars masquerading as restaurants will be closed.

Public safety officials, including state and local law enforcement, have the jurisdiction to enforce these orders and event hosts in violation of these orders will be subject to fines or cease and desist orders.

To read the gatherings order, click here.

To read the updated restaurant protocols, click here.


Public Health Guidance 

In Phase III, health care providers may continue to provide in-person procedures and services as allowed in Phase II, with the addition of certain group treatment programs and day programs. These programs include adult day health, day habilitation programs, and substance abuse services day treatment and outpatient services. Certain human services programs can reopen including community based day services for adults with intellectual and cognitive disabilities and psychosocial rehabilitation clubhouses.        

Health care providers are subject to compliance with all mandatory safety standards, and must continue to utilize prioritization policies established in Phase II for care delivery and scheduling, as well as monitor patient volume for non-essential, elective procedures and services.

Read the full guidance here.

In Phase III, visitation guidelines have been updated for 24/7 congregate care facilities and programs overseen by the Executive Office of Health and Human Services, including the Departments of Developmental Services, Youth Services, Children and Families, Public Health, Mental Health and the Mass Rehabilitation Commission. Offsite visits, including overnight visits, will be allowed, under specific guidelines. Other updated guidelines, including visitation for long term care facilities, will be released later today. Complete visitation guidance is available at  

MassHealth will also extend its current telehealth flexibility through at least the end of the year to ensure member access to critical health care services and encourage continued adherence to preventative public health precautions. 

Conduct City Business Remotely or Contact the Appropriate Department Directly to Schedule an Appointment


If the City Department you are looking for is not listed, or you are not sure what department you need, start with our 311 Call Center.


*** Please note, under Phase 1 the City Clerk’s Office and Collectors Office will no longer be open extended hours on Thursdays. These respective offices will be closing at 4:00pm on Thursday.***


Phone Number

Email Address OR Website

(Please put “Appointment Request” in the Subject Line of your email)

311 Call Center


Submit a Service Request to 311 Online

Assessor’s Office 



Animal Control - TJO


Building Dept./Code Enforcement

  • Permits and Inspections




City Clerk


Capital Asset Construction





Office of Community Development



City Comptroller



City Library


E-Library Access:

DPW (Dept. of Public Works):

  • Potholes
  • Trash Pick-up
  • Recycling Pick-up
  • Yard Waste
  • Bulk Pick-up
  • Traffic Signal Issues
  • Road Issues


DPW Excavation & Occupancy Permits



Traffic Commission/Board of Public Works


Site Plan Reviews


DPW Contracts


Other DPW Questions























Planning and Economic Development


Elder Affairs



Elections Office


Fire Department Permits and Inspections



Health and Human Services


COVID-19 Hotline



Office of Housing



Human Resources




Law Department

  • Main Office (Admin/Claims/Contracts)


  • Code Enforcement


  • License Commission


  • Litigation










Mayor’s Office


Mayor’s Office of Consumer Information


Springfield Parking Authority


Park Department



Police Department

  • Clerk’s Office
  • Traffic
  • Non-emergency Matters
  • Community Liaison
  • Firearm Appointments and Questions

For record requests and other license information (Ice cream vendor etc.) and general questions, you can contact the clerks office by e-mail, phone, FAX, or mail



If you are not able to find your desired department or service, please call Records at 787-6363 or the Watch Commander at 787-6325.













Community Liaison:



Springfield Police Dept

Attention Clerks’ office

130 Pearl Street

Springfield, MA 01105


Office of Procurement






School Department




Veteran’s Services







During Phase II, City Hall and all municipal buildings will continue to be open by appointment only, along with other restrictions. 

As part of the Commonwealth’s and the City of Springfield’s Phase II reopening plan, restaurants and other establishments will now be able to seek a temporary extension of their license to provide outdoor table service.

Applications for temporary modifications of Liquor Licenses do not need to be submitted to the State’s Alcoholic Beverages Control Commission (ABCC). Review and approval of a modified permit from the ABCC will be made at the local level and notification to the State will be made by the City of Springfield.

Applications can be found on the City’s Licensing Department website at:

Applications can be submitted via email to

If an applicant does not have access to email an appointment can be made at (413) 787-6140 to drop off the application to the Licensing Department located at 36 Court Street, Room 305, Springfield, MA.

Hours of operation will be at the request of the business / property owner but at a maximum shall reflect the current operating hours of an applicant’s business. Based upon the location of the business and surrounding zoning, the City may reduce the hours of operation.  Businesses with existing approvals for outdoor dining / alcohol sales will need to complete the temporary permit application and abide by the approved hours of operation. No alcohol sales will be allowed between 2:00 a.m. and 8:00 a.m. or to anyone under the age of twenty-one (21) years.

Please see the Notice letter, License Commission Guidance for Application, Application for Temporary Extension of Licensed Premises onto Outdoor Space, the Commonwealth’s Restaurant Checklist and Workplace Safety Standards for additional information.


Click to view Application for Temporary Extension of Licensed Premises onto Outdoor Space


Click to view Restaurant Saftey Standards

Click to view Restaurant Checklist



  • City Hall and all municipal buildings will reopen to the public, by appointment only, along with other restrictions on Wednesday, May 27, 2020
    • No walk-in traffic will be allowed during Phase I or Phase II
  • Individuals will need to contact 311 or the city department directly to schedule an appointment to conduct their city related business - if such business cannot be done remotely - Click here to view City Department Contact Info to Schedule an Appointment
    • Appointments must be made at least 24 hours in advance
    • For emergency issues, certain arrangements and accommodations might be possible but will be at the descretion of each department
    • Based on volume, some appointments might have to be scheduled at a later date.  We ask for everyone's continued patience and understanding
  • As part of the city's public health efforts, all visitors will have to provide their names and contact info for contact tracing purposes
  • Each municipal building will have a designated entry point - Click here for a quick overview for Entering Municipal Buildings
    • Individuals must check in at these designated entry points to confirm that they have their appointment
    • Individuals will also be required to have their temperature checked before entering - anyone, employee or visitor, with a temperature at or above 100.4 degrees Fahrenheit will not be allowed entry and will be asked to leave
    • Individuals must wear face coverings when entering municipal buildings
      • Exceptions for those under the age of 2 years, or those who have a health condition that prevents wearing a mask, or where a mask interferes with their breathing
  • Upon entry to all municipal buildings, individuals must follow the pedestrian traffic flow markers
  • Individuals must stand and wait at the designated "Safe Standing Zone" marker at the city office they are scheduled to visit
    • City employee will call the individual forward for them to conduct their city related business.  This is necessary to limit the number of people within an office and to encourage social distancing
  • Elevator use, where appropriate, will be restricted to one (1) individual at a time, unless they are accompanied by a family or household member


Additional Phase I and II Reopening Aspects Include:

Some events and recreational activities may resume under the guidance provided by the Commonwealth of Massachusetts and following CDC guidelines that provide the steps required to ensure the safety of park patrons, recreational participants and Springfield residents.  By following these guidelines and protocols, limited activities can be scheduled under the proposed phases outlined by the Commonwealth.  It is imperative for the health and safety of all concerned that the CDC guidelines are met prior to moving to subsequent phases.  Any outbreaks and changes in the community regarding increased cases of the Covid-19 will require the Springfield community to return to a prior phase, requiring the cancellation of a proposed event/program. 



Phase 1

  • City parks will remain open for passive recreation
    • Tennis courts will reopen, with restrictions
    • Golf courses will remain open, with restrictions
      • Golf courses will soon offer online registration
      • Park and golf course bathrooms will reopen pending the stationing of attendants
      • Food concessionwill reopen, with restrictions
      • Toll booth at Forest Park will reopen
  • Farmers Market will reopen, with restrictions
  • Zoo in Forest Park will reopen, with restrictions and pending the stationing of bathroom attendents
  • Playgrounds will reopen in Phase II, splash pad reopening is TBD, pools will remain closed
  • North Riverfront Park will reopen to offer kayaks, with restrictions - one person per kayak
  • Picnics will be allowed, with restrictions

Phase 2: June 8 

  1. The Commonwealth/CDC is advising youth camps to operate if group sizes can be contained to 10 or fewer participants, with proper safety equipment for staff, and screening staff and children upon arrival.   Realizing this is not possible to limit camp and enrichment on site to 10 individuals, the School Department will offer virtual summer enrichment activities.
    • The School Department is exploring opportunities to offer virtual summer enrichment programs to reach more children. The School Department is preparing curriculum to meet these goals.
  2. Golf course restrooms are open; concessions remain open with safe social distance guidelines; carts permitted.
  3. Pools and Five Mile Pond will be closed as disinfecting and safe social distance at a 40 % capacity is not practical.
  4. Playgrounds and swings will be open. Signs will be posted reminding parents and guardians of safe social distance guidelines.
  5. At this time the Barney Carriage House will remain closed as we await guidance for reopening under serving guests/restaurant standards.
  6. Splash Pads have continued fresh water, there is no recirculated water. Splash pads are in the open air and drain to the city sewer system. Splash pads will be open and it will be a decision of the parent/guardian to allow their children to use this recreational resource. Signs will be posted to educate patrons of safety protocols and hand sanitizer stations may be placed at each site.
  7. Sports teams will be allowed to hold practices. Guidelines set forth by the commonwealth of mass strictly enforced. TBD when games will be allowed to commence. Cancelled if placed back in Phase 1.
  8. Tennis matches may commence with guidelines provided by the Commonwealth.


Thomas J. O'Connor Animal Control and Adoption Center

  • No adoption services
  • All other services by appointment only



  • Will reopen for curbside pickup only, by appointment starting June 8, 2020.


Police Department

  • Will begin making appointments for FID, LTC and other permits


Senior Centers and Community Centers

  • Will remain closed during Phase I
  • Will continue with wellness checks and outreach aspects



  • Will remain closed through the summer
  • Will continue to provide remote learning and virtual summer programs



  • Checks will be mailed
  • Will reopen by appointment only


Click HERE to view the city's Phase I Reopening Guidance and Information on Reopening Municipal Government

Click here for Contact Info by Department to schedule an appointment.  


Click here to view FAQ's from certain city departments.


COVID-19 Business Control Plan


Sector-Specific Guidance, Information, Protocols and Best Practices

Places of Worship - Permitted to reopen on May 18, 2020

Workplace Safety Standards for Places of Worship to Address COVID-19

Places of Worship Protocol Summary

Places of Worship Checklist


Outdoor Recreation - Permitted to reopen on May 18, 2020

Parks, Open Space, and Outdoor Education Programs

Mountain Biking

Recreational Boating and Various Other Marine and Inland Waterway Related Activities

Reopening Standards for Recreational Boating Businesses

Zoos, Wildlife Reserves, Botanical Gardens


Construction - Permitted to reopen on May 18, 2020

Workplace Safety Standards for Construction to Address COVID-19

Construction Protocol Summary

Construction Checklist


Manufacturing - Permitted to reopen on May 18, 2020

Workplace Safety Standards for Manufacturing to Address COVID-19

Manufacturing Protocol Summary

Manufacturing Checklist


Office Spaces - Permitted to reopen on May 25, 2020

Workplace Safety Standards for Office Spaces to Address COVID-19

Office Spaces Protocol Summary

Office Spaces Checklist


Laboratories - Permitted to reopen on May 25, 2020

Workplace Safety Standards for Laboratories to Address COVID-19

Laboratories Protocol Summary

Laboratories Checklist


Hair Salons and Barbershops - Permitted to reopen on May 25, 2020

Workplace Safety Standards for Hair Salons and Barbershops to Address COVID-19

Hair Salons and Barbershops Protocol Summary

Hair Salons and Barbershops Checklist


Car Washes - Permitted to reopen on May 25, 2020

Workplace Safety Standards for Car Washes to Address COVID-19

Car Washes Protocol Summary

Car Washes Checklist


Pet Grooming - Permitted to reopen on May 25, 2020

Workplace Safety Standards for Pet Grooming Services to Address COVID-19

Pet Grooming Services Protocol Summary

Pet Grooming Services Checklist



Other Resources


Page last updated:  Monday, January 25, 2021 02:50 pm