City of Springfield Guidance and Info on Reopening

As part of the City of Springfield’s phased reopening plan, all municipal buildings and facilities will be reopening to the public, by appointment only, along with other restrictions, starting Wednesday, May 27, 2020.

City of Springfield Reopening Plan


  • City Hall and all municipal buildings will reopen to the public, by appointment only, along with other restrictions on Wednesday, May 27, 2020
    • No walk-in traffic will be allowed during Phase I
  • Individuals will need to contact 311 or the city department directly to schedule an appointment to conduct their city related business - if such business cannot be done remotely - Click here to view City Department Contact Info to Schedule an Appointment
    • Appointments must be made at least 24 hours in advance
    • For emergency issues, certain arrangements and accommodations might be possible but will be at the descretion of each department
    • Based on volume, some appointments might have to be scheduled at a later date.  We ask for everyone's continued patience and understanding
  • As part of the city's public health efforts, all visitors will have to provide their names and contact info for contact tracing purposes
  • Each municipal building will have a designated entry point - Click here for a quick overview for Entering Municipal Buildings
    • Individuals must check in at these designated entry points to confirm that they have their appointment
    • Individuals will also be required to have their temperature checked before entering - anyone, employee or visitor, with a temperature at or above 100.4 degrees Fahrenheit will not be allowed entry and will be asked to leave
    • Individuals must wear face coverings when entering municipal buildings
      • Exceptions for those under the age of 2 years, or those who have a health condition that prevents wearing a mask, or where a mask interferes with their breathing
  • Upon entry to all municipal buildings, individuals must follow the pedestrian traffic flow markers
  • Individuals must stand and wait at the designated "Safe Standing Zone" marker at the city office they are scheduled to visit
    • City employee will call the individual forward for them to conduct their city related business.  This is necessary to limit the number of people within an office and to encourage social distancing
  • Elevator use, where appropriate, will be restricted to one (1) individual at a time, unless they are accompanied by a family or household member


Additional Phase I Reopening Aspects Include:


  • City parks will remain open for passive recreation
    • Tennis courts will reopen, with restrictions
    • Golf courses will remain open, with restrictions
      • Golf courses will soon offer online registration
      • Park and golf course bathrooms will reopen pending the stationing of attendants
      • Food concessionwill reopen, with restrictions
      • Toll booth at Forest Park will reopen
  • Farmers Market will reopen, with restrictions
  • Zoo in Forest Park will reopen, with restrictions and pending the stationing of bathroom attendents
  • Playgrounds, pools and splash pads will remain closed
  • North Riverfront Park will reopen to offer kayaks, with restrictions - one person per kayak
  • Picnics will be allowed, with restrictions


Thomas J. O'Connor Animal Control and Adoption Center

  • No adoption services
  • All other services by appointment only



  • Will reopen for curbside pickup only, by appointment starting June 8, 2020.


Police Department

  • Will begin making appointments for FID, LTC and other permits


Senior Centers and Community Centers

  • Will remain closed during Phase I
  • Will continue with wellness checks and outreach aspects



  • Will remain closed through the summer
  • Will continue to provide remote learning and virtual summer programs



  • Checks will be mailed
  • Will reopen by appointment only


Click HERE to view the city's Phase I Reopening Guidance and Information on Reopening Municipal Government

Conduct City Business Remotely or Contact the Appropriate Department Directly to Schedule an Appointment


If the City Department you are looking for is not listed, or you are not sure what department you need, start with our 311 Call Center.


*** Please note, under Phase 1 the City Clerk’s Office and Collectors Office will no longer be open extended hours on Thursdays. These respective offices will be closing at 4:00pm on Thursday.***


Phone Number

Email Address OR Website

(Please put “Appointment Request” in the Subject Line of your email)

311 Call Center


Submit a Service Request to 311 Online

Assessor’s Office 



Animal Control - TJO


Building Dept./Code Enforcement

  • Permits and Inspections




City Clerk


Capital Asset Construction





Office of Community Development



City Comptroller



City Library


E-Library Access:

DPW (Dept. of Public Works):

  • Potholes
  • Trash Pick-up
  • Recycling Pick-up
  • Yard Waste
  • Bulk Pick-up
  • Traffic Signal Issues
  • Road Issues


DPW Excavation & Occupancy Permits



Traffic Commission/Board of Public Works


Site Plan Reviews


DPW Contracts


Other DPW Questions























Planning and Economic Development


Elder Affairs



Elections Office


Fire Department Permits and Inspections



Health and Human Services


COVID-19 Hotline



Office of Housing



Human Resources




Law Department

  • Main Office (Admin/Claims/Contracts)


  • Code Enforcement


  • License Commission


  • Litigation










Mayor’s Office


Mayor’s Office of Consumer Information


Springfield Parking Authority


Park Department



Police Department

  • Clerk’s Office
  • Traffic
  • Non-emergency Matters
  • Community Liaison
  • Firearm Appointments and Questions

For record requests and other license information (Ice cream vendor etc.) and general questions, you can contact the clerks office by e-mail, phone, FAX, or mail



If you are not able to find your desired department or service, please call Records at 787-6363 or the Watch Commander at 787-6325.













Community Liaison:



Springfield Police Dept

Attention Clerks’ office

130 Pearl Street

Springfield, MA 01105


Office of Procurement






School Department




Veteran’s Services






Click here for Contact Info by Department to schedule an appointment.  


Click here to view FAQ's from certain city departments.


COVID-19 Business Control Plan


Sector-Specific Guidance, Information, Protocols and Best Practices

Places of Worship - Permitted to reopen on May 18, 2020

Workplace Safety Standards for Places of Worship to Address COVID-19

Places of Worship Protocol Summary

Places of Worship Checklist


Outdoor Recreation - Permitted to reopen on May 18, 2020

Parks, Open Space, and Outdoor Education Programs

Mountain Biking

Recreational Boating and Various Other Marine and Inland Waterway Related Activities

Reopening Standards for Recreational Boating Businesses

Zoos, Wildlife Reserves, Botanical Gardens


Construction - Permitted to reopen on May 18, 2020

Workplace Safety Standards for Construction to Address COVID-19

Construction Protocol Summary

Construction Checklist


Manufacturing - Permitted to reopen on May 18, 2020

Workplace Safety Standards for Manufacturing to Address COVID-19

Manufacturing Protocol Summary

Manufacturing Checklist


Office Spaces - Permitted to reopen on May 25, 2020

Workplace Safety Standards for Office Spaces to Address COVID-19

Office Spaces Protocol Summary

Office Spaces Checklist


Laboratories - Permitted to reopen on May 25, 2020

Workplace Safety Standards for Laboratories to Address COVID-19

Laboratories Protocol Summary

Laboratories Checklist


Hair Salons and Barbershops - Permitted to reopen on May 25, 2020

Workplace Safety Standards for Hair Salons and Barbershops to Address COVID-19

Hair Salons and Barbershops Protocol Summary

Hair Salons and Barbershops Checklist


Car Washes - Permitted to reopen on May 25, 2020

Workplace Safety Standards for Car Washes to Address COVID-19

Car Washes Protocol Summary

Car Washes Checklist


Pet Grooming - Permitted to reopen on May 25, 2020

Workplace Safety Standards for Pet Grooming Services to Address COVID-19

Pet Grooming Services Protocol Summary

Pet Grooming Services Checklist



Other Resources


Page last updated:  Tuesday, May 26, 2020 04:12 pm