City of Springfield Guidance and Info on Reopening

As part of the City of Springfield’s phased reopening plan, all municipal buildings and facilities will be reopening to the public, by appointment only, along with other restrictions, starting Wednesday, May 27, 2020.

City of Springfield Reopening Plan

PHASE I

  • City Hall and all municipal buildings will reopen to the public, by appointment only, along with other restrictions on Wednesday, May 27, 2020
    • No walk-in traffic will be allowed during Phase I
  • Individuals will need to contact 311 or the city department directly to schedule an appointment to conduct their city related business - if such business cannot be done remotely - Click here to view City Department Contact Info to Schedule an Appointment
    • Appointments must be made at least 24 hours in advance
    • For emergency issues, certain arrangements and accommodations might be possible but will be at the descretion of each department
    • Based on volume, some appointments might have to be scheduled at a later date.  We ask for everyone's continued patience and understanding
  • As part of the city's public health efforts, all visitors will have to provide their names and contact info for contact tracing purposes
  • Each municipal building will have a designated entry point - Click here for a quick overview for Entering Municipal Buildings
    • Individuals must check in at these designated entry points to confirm that they have their appointment
    • Individuals will also be required to have their temperature checked before entering - anyone, employee or visitor, with a temperature at or above 100.4 degrees Fahrenheit will not be allowed entry and will be asked to leave
    • Individuals must wear face coverings when entering municipal buildings
      • Exceptions for those under the age of 2 years, or those who have a health condition that prevents wearing a mask, or where a mask interferes with their breathing
  • Upon entry to all municipal buildings, individuals must follow the pedestrian traffic flow markers
  • Individuals must stand and wait at the designated "Safe Standing Zone" marker at the city office they are scheduled to visit
    • City employee will call the individual forward for them to conduct their city related business.  This is necessary to limit the number of people within an office and to encourage social distancing
  • Elevator use, where appropriate, will be restricted to one (1) individual at a time, unless they are accompanied by a family or household member

 

Additional Phase I Reopening Aspects Include:

Parks

  • City parks will remain open for passive recreation
    • Tennis courts will reopen, with restrictions
    • Golf courses will remain open, with restrictions
      • Golf courses will soon offer online registration
      • Park and golf course bathrooms will reopen pending the stationing of attendants
      • Food concessionwill reopen, with restrictions
      • Toll booth at Forest Park will reopen
  • Farmers Market will reopen, with restrictions
  • Zoo in Forest Park will reopen, with restrictions and pending the stationing of bathroom attendents
  • Playgrounds, pools and splash pads will remain closed
  • North Riverfront Park will reopen to offer kayaks, with restrictions - one person per kayak
  • Picnics will be allowed, with restrictions

 

Thomas J. O'Connor Animal Control and Adoption Center

  • No adoption services
  • All other services by appointment only

 

Libraries

  • Will reopen for curbside pickup only, by appointment starting June 8, 2020.

 

Police Department

  • Will begin making appointments for FID, LTC and other permits

 

Senior Centers and Community Centers

  • Will remain closed during Phase I
  • Will continue with wellness checks and outreach aspects

 

Schools

  • Will remain closed through the summer
  • Will continue to provide remote learning and virtual summer programs

 

Veterans

  • Checks will be mailed
  • Will reopen by appointment only

 

Click HERE to view the city's Phase I Reopening Guidance and Information on Reopening Municipal Government

Conduct City Business Remotely or Contact the Appropriate Department Directly to Schedule an Appointment

 

If the City Department you are looking for is not listed, or you are not sure what department you need, start with our 311 Call Center.

 

*** Please note, under Phase 1 the City Clerk’s Office and Collectors Office will no longer be open extended hours on Thursdays. These respective offices will be closing at 4:00pm on Thursday.***

Department

Phone Number

Email Address OR Website

(Please put “Appointment Request” in the Subject Line of your email)

311 Call Center

413-736-3111

311@springfieldcityhall.com

Submit a Service Request to 311 Online

 

https://citizen.springfieldma.intelligovsoftware.com/

Assessor’s Office 

413-886-5256

 

Animal Control - TJO

413-781-1484

info@tjoconnoradoptioncenter.com

Building Dept./Code Enforcement

  • Permits and Inspections
 

413-787-6031

413-736-3111

 

City Clerk

413-750-3298

clerks@springfieldcityhall.com

Capital Asset Construction

413-787-6445

 

Collector/Treasurer

413-750-3299

collectors@springfieldcityhall.com

Office of Community Development

413-750-2114

 

City Comptroller

413-736-3111

 

City Library

413-263-6828

E-Library Access:  www.springfieldlibrary.org/library/elibrary/

DPW (Dept. of Public Works):

  • Potholes
  • Trash Pick-up
  • Recycling Pick-up
  • Yard Waste
  • Bulk Pick-up
  • Traffic Signal Issues
  • Road Issues

 

DPW Excavation & Occupancy Permits

 

 

Traffic Commission/Board of Public Works

 

Site Plan Reviews

 

DPW Contracts

 

Other DPW Questions

 

413-736-3111





 

 

 

 

413-787-6584

 

 

413-784-4891

 

413-784-4884

 

413-750-2728

 

 

413-787-6474

 

 

 

 

 

 

 

 

dpwpermits@springfieldcityhall.com
pgarrity@springfieldcityhall.com

 

hvelez@springfieldcityhall.com

 

akrar@springfieldcityhall.com

 

pmerrill@springfieldcityhall.com

Planning and Economic Development

413-787-6020

tmathews@springfieldcityhall.com
splummer@springfieldcityhall.com
amoore@springfieldcityhall.com

Elder Affairs

413-787-6785

 

Elections Office

413-787-6190

elections@springfieldcityhall.com

Fire Department Permits and Inspections

413-787-6410

 

Health and Human Services

413-787-6741

sdennis@springfieldcityhall.com

COVID-19 Hotline

413-750-3250

 

Office of Housing

413-787-6500

 

Human Resources

 

413-787-6018

413-787-6199

cjulius@springfieldcityhall.com

sdestacio@springfieldcityhall.com

Law Department

  • Main Office (Admin/Claims/Contracts)

 

  • Code Enforcement

 

  • License Commission

 

  • Litigation
 

 

413-787-6085

 

413-886-5206

 

413787-6140

 

413-787-6149

 

Mayor’s Office

413-787-6100

cjackson@springfieldcityhall.com

Mayor’s Office of Consumer Information

413-787-6437

moci@springfieldcityhall.com

Springfield Parking Authority

413-273-8440

springfieldparkingauthority.com

Park Department

413-787-6461

 

Police Department

  • Clerk’s Office
  • Traffic
  • Non-emergency Matters
  • Community Liaison
  • Firearm Appointments and Questions
     

For record requests and other license information (Ice cream vendor etc.) and general questions, you can contact the clerks office by e-mail, phone, FAX, or mail

 

 

If you are not able to find your desired department or service, please call Records at 787-6363 or the Watch Commander at 787-6325.

 

 

413-787-6310
413-787-6333
413-787-6300
413-787-6359

413-787-6370

 

Tel:

413-787-6310

 

Fax:

413-787-6519

 



 


Community Liaison: sarce@springfieldpolice.net

 

 

Springfield Police Dept

Attention Clerks’ office

130 Pearl Street

Springfield, MA 01105

 

Office of Procurement

413-787-6284

 

Retirement

413-787-6090

 

School Department

413-787-7100

EMAIL: sps@springfieldpublicschools.com

 

Veteran’s Services

413-787-6141

 

 

 

 

Click here for Contact Info by Department to schedule an appointment.  

 

Click here to view FAQ's from certain city departments.

 

COVID-19 Business Control Plan

 

Sector-Specific Guidance, Information, Protocols and Best Practices
 

Places of Worship - Permitted to reopen on May 18, 2020

Workplace Safety Standards for Places of Worship to Address COVID-19

Places of Worship Protocol Summary

Places of Worship Checklist

 

Outdoor Recreation - Permitted to reopen on May 18, 2020

Parks, Open Space, and Outdoor Education Programs

Mountain Biking

Recreational Boating and Various Other Marine and Inland Waterway Related Activities

Reopening Standards for Recreational Boating Businesses

Zoos, Wildlife Reserves, Botanical Gardens

 

Construction - Permitted to reopen on May 18, 2020

Workplace Safety Standards for Construction to Address COVID-19

Construction Protocol Summary

Construction Checklist

 

Manufacturing - Permitted to reopen on May 18, 2020

Workplace Safety Standards for Manufacturing to Address COVID-19

Manufacturing Protocol Summary

Manufacturing Checklist

 

Office Spaces - Permitted to reopen on May 25, 2020

Workplace Safety Standards for Office Spaces to Address COVID-19

Office Spaces Protocol Summary

Office Spaces Checklist

 

Laboratories - Permitted to reopen on May 25, 2020

Workplace Safety Standards for Laboratories to Address COVID-19

Laboratories Protocol Summary

Laboratories Checklist

 

Hair Salons and Barbershops - Permitted to reopen on May 25, 2020

Workplace Safety Standards for Hair Salons and Barbershops to Address COVID-19

Hair Salons and Barbershops Protocol Summary

Hair Salons and Barbershops Checklist

 

Car Washes - Permitted to reopen on May 25, 2020

Workplace Safety Standards for Car Washes to Address COVID-19

Car Washes Protocol Summary

Car Washes Checklist

 

Pet Grooming - Permitted to reopen on May 25, 2020

Workplace Safety Standards for Pet Grooming Services to Address COVID-19

Pet Grooming Services Protocol Summary

Pet Grooming Services Checklist

 

 

Other Resources

 

Page last updated:  Tuesday, May 26, 2020 04:12 pm