Can I return any unwanted or unused containers?

The City initially provided one (1) automated container at no charge to each occupied residential unit customer receiving trash service. The primary container must remain on the property, unless you decide to opt out of the City's trash service. 

If additional rubbish is generated on the premises that cannot be accommodated by regularly scheduled service in the automated container provided, residents should dispose of additional trash in overflow bags, requiring an authorized sticker and may be purchased at Big Y stores in East Longmeadow, Ludlow, Longmeadow, and West Springfield. 

If your property has more than one container assigned to it because of number of dwellings or units, and you no longer need all containers, you may return them to the City and the annual charges will be adjusted accordingly.  The City will not refund the original fee for such container(s).

The City will process the cancellation of service request for such additional container(s) upon receipt of a Trash Fee Change/Dispute Form.  Any payments made are non-proratable and non-refundable.

If you returned such container(s) in the past and have not received proper credit on your current bill, please file the trash fee Trash Fee Change/Dispute Form and attach the written proof of such authorized return.